Senior Manager Gpo Oversight Card Processing Job In Glaxosmithkline Pte Ltd In India, Bengaluru / Bangalore

Site Name: Bengaluru Luxor North Tower Posted Date: Apr 6 2023 In alignment with GSK Innovation, Performance and Trust (IPTC) priorities, we need to design and organise Global Finance Services to be Future Ready (FR), able to support two, new leading companies, which can improve the lives of millions of people and offer exciting and important places to work For GFS, this is an opportunity to transform our functions and the experience they provide fit for a future as two new companies We need to evolve our functions to be the right , with the right capabilities and technology as outlined by our Target Operating Model (TOM) that we have been working towards We must remain financially competitive whilst providing our internal and external customers with the same or improved level of service, in our continued journey to become best in class Consistent GSK values and aligned GFS People strategy across all streams and locations A Future Ready organisation operating as efficiently and effectively as possible in the Global Operating Model, with continuous improvement opportunities Business continuity during projects and transformations Change management in line with GSK expectations Comms to the impacted teams at the right time and in the right way Organisation design and structures to maintain talented individuals The role described is part of the new organisation to be located in the Global Capability Centre (GCC) in Bangalore Job Purpose As a P2P GPO Oversight Manager, you are required to manage and oversee the delivery performance by our BPO partner.

Work closely with COE leads and team members of our BPO Partner to drive SLA's, KPI's and Business outcomes for GSK While we improve processes, we need to keep the customer satisfaction at the heart of all our decisions The role will also require excellent interpersonal skills and remote working skills to achieve the desired results P2P End to End knowledge and Expertise Cards specialization with in -depth knowledge on Concur and SAP Knowledge on various card products like T&E, P Cards, Meeting Cards and BTA Cards Experience of managing Card Admin, Audit, Back End Monitoring and Helpdesk for Card Operations Review Taxonomy, L3 process steps and update LSOP's to depict the current processes Manage escalations with ability to do Root Cause Analysis to fix the issues permanently Data literate and analytical thinking to make sure key metrics are reviewed, questioned, and driven towards improved performance Good understanding on quality checks to make sure we bring in a good view and philosophy on QC Centralized card operations - Work towards achieving this in 8-12 months from joining the team Customer satisfaction mindset is a must and this should be at the heart of all of our activities and actions Customer satisfaction mindset is a must and this should be at the heart of all of our activities and actions Solution oriented and can manage small and medium-term improvement projects with ease Key Responsibilities (No More than 10 Bullet Points): Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role Responsibilities fall into 6 key areas 1) Delivery oversight to improve key metrics and SLA performance 2) Identify issue and opportunities for improvement within AP process and deliver improvements 3) Develop strong interpersonal relationship with our BPO Service provider and work seamlessly to achieve business objectives 4) Manager escalations from the business and work as a single point of contact to fix the issues and processes 5) Quick learner and can pick up things in a short span of time and deliver expected outcomes 6) Develop strong LSOP's to make sure process is repeatable 7) Continuous improvement mindset and drive projects to realize value Breadth/Scope of Accountability - Provide details of any scope data relevant to the role e.

g the net sales that the role supports / generates or budget responsibility Why is it required The job holder will be required to demonstrate Degree level or equivalent with accounting as a specialization Deep, specialist expertise and knowledge of the relevant P2P Processes and how this interacts with the other P2P sub-processes and dependent processes - Procurement, Treasury, Close and Control Ideally a current user/customer from SAP (and Ariba) P2P and BW solutions Strong experience of working on transformational global programmes, preferably with process and SAP SME experience Front line team leadership and/or project team leadership experience Proven record of leading projects through the full life cycle to common project management methodologies Ability to lead definition of business cases for change - including presentation to senior stakeholders Able to manage multifunctional, broad-based/diverse teams in a project and matrix organisation structure P2P analytical experience (utilising data sources and data mining tools to identify Process/ System/ Data inefficiencies/ opportunities) Experience writing and managing Standard Operating Procedures (SOPs) Senior stakeholder management capabilities skills and experience of engaging business customers and third-party suppliers Preferred Level of Education Area of Specialization Why is it required Additional skills that would be considered a plus: Broad ranging business experience gained over 10-15 years at a management level and covering a number of areas/functions LEAN or Six Sigma and Agile experience, Experience of specific P2P processes management practices Experience of delivering trainings and building training material Pharma, Consumer Goods / FMCG sector experience Previous Experience Required Minimum Level of Job-Related Experience Required Why is this level of experience required The job holder should have the following abilities: Strong self-management skills - workload prioritisation, resource investigation, self-starting and inquisitive Continuous improvement mindset with proven problem-solving capabilities Good leadership skills - demonstrated through project leadership or front-line leadership Strong interpersonal skills and the ability to network quickly and establish credibility within a critical stakeholder group Excellent stakeholder management skills with practical experience of working with stakeholders up to VP level Strong communication skills, both written and verbal Effective in an environment with tight deadlines, finite resource and uncertainty Proven meeting and workshop facilitation skills - both large and small group Strong learning agility and a willingness to experiment and explore new approaches A good understanding of project management principles and tools Capable to build relationships with the FS and LOC operations teams, being open to the views of the market whilst promoting the standard template and processes Ability to operate across a wide variety of levels within the organisation, between detailed hands on operators within the business units through to senior executives List below any licenses, certificates, registrations, or any relevant job skill or abilities not covered in Educational Background or Job-Related Experience sections above that are required for the job.

Role Dimensions: Reporting line P2P GPO, within the Global Finance Services organisation Operates globally Cross-enterprise working Stakeholder interface in GSK will span all layers of the organisation up to SVP level, with a highly complex network GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 25 billion people around the world in the next 10 years Our success absolutely depends on our people While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK.

In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way GlaxoSmithKline does not charge any fee whatsoever for recruitment process.

Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location Even if they claim that the money is refundable If you come across unsolicited email from email addresses not ending in gskcom or job advertisements which state that you should contact an email address that does not end in 'gskcom', you should disregard the same and inform us by emailing [HIDDEN TEXT], so that we can confirm to you if the job is genuine.

Glaxosmithkline Pte Ltd is looking for .

Glaxosmithkline Pte Ltd is looking for Any Graduate / Post Graduate profile candidates.