Senior Product Support Engineer Job In Boeing In India

Job DescriptionBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth.

Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative With us, you can create and contribute to what matters most in your career, community, country, and world Join us in powering the progress of global aerospacePosition Overview:Boeing Defense India team is currently looking for Senior Product Support Engineer to join their team in Mohanbari, IndiaThis position is to lead and be part of the on-site Field Services and Program Management team supporting the India Air Force (IAF) customer at Mohanbari Air Base in Assam, India for Chinook helicopters.

The right candidate will have extensive experience in operation and maintenance of Medium/ Heavy Lift helicopters at Operator, Intermediate and Depot level (preferred) The position requires the Candidate to provide leadership, strategic planning, tactical execution and technical guidance for multi-skilled product support teams and also to be primary point of contact for interactions with IAF base leadership/ stakeholders Candidate would need to work cross-functionally with internal and external customers/ stakeholders The individual would be expected to lead improvements through the application of process improvement methods to enhance performance, meet contractual deliverables, enhance customer satisfaction, enhance employee productivity and enable future growth of business He/ She would develop and execute business plans, policies and procedures and develop organizational and technical strategies develop and maintain relationships and partnerships with customers, stakeholders, peers, contractors, suppliers and direct reports.

This position will report to the Rotorcraft Program Director in Boeing Defense IndiaPosition Responsibilities:

• Supervise the on-site field services team and serve as the on-site Boeing Chinook Program representative in support of the Indian Air Force
• Would be reporting through the Rotorcraft Program Director and would assist in execution of the current BTSS- 2 (Bridge Technical Services Support) and in planning and executing the transition to potential GAP (BTSS-3) and Follow on Support (FOS) contracts and any other tasks that may be added from time to time
• To be the local interface at Mohanbari Air Base for US Program Managers and the in-country Rotorcraft PM for support of Chinook helicopters and support for the Boeing team at the base
• To assign and prioritize tasks to the field services team based on directions from the Rotorcraft PM/ US PMs
• Lead and integrate a team of expats/ locally hired Field Service Representatives, Logistics Support Reps, other staff in a field environment, tasked for supporting the maintenance and operations of Chinook squadron/flight.
  
  
• Integrate and align the functioning of the on-site Field Services team to maximize productivity, enhance efficiency, increase customer satisfaction and build brand image of Boeing as a reliable and preferred long-term partner
• Implement a daily, weekly and monthly meeting schedule with customers and internal Boeing stakeholders for discussion on aircraft tasks, aircraft status, maintenance & material planning, performance monitoring & reporting
• Coordinate Maintenance Planning with IAF and lead Material Planning functions at the base for the Chinook fleet to ensure smooth and staggered inductions, timely delivery of materials and timely completion of scheduled maintenance tasks Actively ensure the availability of all materials in advance of forecast maintenance arising's
• Lead the Field Service teams in forecasting material requirements with the aim of avoiding material stock outs and avoiding AOG situations.
  
  
• Aggressively coordinate all AOG requirements with stakeholders to minimize AOG situations and maintain expeditious delivery timelines

• Liaise with IAF and in-country SE (Support Equipment) Lead for maintenance planning of support equipment included in the relevant contracts and to oversee actions to ensure adequate availability of equipment at all times by ensuring timely supply of spares and POL by India & US SC

• Interacting & advising the Base and Squadron/Flight Leadership or their designees on all technical and logistics matters in order to ensure delivery of high levels of customer service and satisfaction Also, to work with other stakeholders at Base to facilitate admin, communication, security, housekeeping, accommodation and medical response for the on-site team
• The applicant will apply broad aircraft knowledge, engineering and logistics principles to assess and resolve day to day maintenance and operational issues lead & coordinate root cause analyses for repetitive defects and help in developing engineering dispositions to address complex nonconforming conditions and to detect deviations apply engineering principles and/or lead the effort to research technical, operational and quality issues that cannot be resolved by customer personnel.
  
  
• Will analyze and discuss reported problems for potential safety issues develop and implement product/process improvements support Chinook Program teams and participate in design and in-service reviews as required represent the engineering community in the post production environment for continued safe operation and maintenance of equipment
• Develop and establish processes for delivery of consistently high levels of customer support during regular shifts/ off-hours/ week-ends/ holidays
• Develop and implement processes for most expeditious response to Technical Requests, customer Memos and communications
• Aggressively pursue the settlement of Warranty claims within the contractual timelines
• This position requires proficiency working in a multi-disciplined environment together with a high degree of tact and diplomacy.
  
  
• Must have high proficiency on computing skills in Microsoft Word, Power Point, Excel to manage day to day work and produce effective presentations, charts, graphs, data analysis related to the deliverables/ tasks
• Establish and maintain highly functional offices for the on-site team
• The successful applicant may also be required to provide technical support to Chinook helicopter detachments operating from other IAF base(s) whenever required Travel to other operating location(s) to assist with maintenance and recovery of aircraft may be required
• This position requires the ability to lead the onsite team in a wide variety of socio-cultural/economic/multinational settings, to work under time constraints and ability to manage stress, all the above in a demanding, on-call, around-the clock operational environment.
  
  
• Other duties and responsibilities could be assigned from time to time by the management

Competencies & Behavior AttributesLeadership Attributes - The right candidate would lead from the front with transparency, fairness and trust as the hallmarks of his/ her leadership Will speak up, coordinate and collaborate at all times Will maintain customer priorities as his own and build strong teams that would deliver exceptional customer experience Will keep safety and quality in focus in everything that is done/ delivered.

Adaptability - Maintains effectiveness when experiencing major changes in work tasks or the work environment adjusts effectively to work within new work structures, processes, requirements, and/or culturesQuality - Provide products and services that meet the highest technical and quality standards Ensure compliance of regulatory requirements and company policies and processes and embrace first-time quality as a way of life by not accepting, creating or passing any defects and speaking up when even a hint of safety being compromised is perceived/ experiencedSafety Awareness - Identifying and correcting conditions and behaviors that affect employee, public, and customer safety upholding safety standards demonstrating proactive safety culture leadership and creating an environ to 'Speak Up'Diversity Awareness - Recognizing and respecting diversity in all its facets Create a work environment that is fair, equitable, respectful and fosters trust amongst the team.

Analytical Skills - Skill and ability to: collect, organize, synthe, and analyze data summarize findings develop conclusions and recommendations from appropriate data sourcesSystems Thinking - Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performanceCollaboration - Works effectively, coordinates and collaborates with others establishes and maintains good working relationshipsCommunication - Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Continuous Improvement - Originates action to improve existing conditions and processes uses appropriate methods to identify opportunities, implements solutions, and measures impactCustomer Focus - Makes customers and their needs a primary focus of one's actions develops and sustains productive customer relationshipsEngineering Drawings & Specs - Ability to read, understand, and interpret engineering drawings and specifications (eg, blueprint/schematic reading, specification, change, design).

Engineering Processes - Knowledge of responsibilities and tasks performed by various Engineering departments/disciplines (eg, design, test, software, technology, avionics) Knowledge of the interaction between departments/disciplines and how their products/processes affect one another and impact non-engineering processes (eg.

, Operations, Logistics, Business)Maintenance and Retrofit - Knowledge of repair, maintenance, and retrofit processes and practices (eg, unplanned event system, technical orders, kitting, overhaul and depot support)Employer will not sponsor applicants for employment visa status.

BasicQualifications (Required Skills/Experience):

• Bachelor's or Master's Degree in Engineering (Mechanical/ Aerospace/ Aeronautics/ Electrical/ Electronics)
• Relevant experience in helicopter maintenance environment for a minimum of 12 years,
• The applicant must have a strong background in repair and maintenance of Helicopters at Operator, Intermediate and Depot (preferred) levels
• The applicant must have fairly high levels of knowledge of common aircraft support equipment

Preferred Qualifications (Desired Skills/Experience):

• Knowledge of military processes, procedures, & protocols and the ability to apply this knowledge to develop action plans is highly desirable, particularly knowledge of IAF processes (preferred)
• Knowledge of helicopter design, theory of operation, qualification testing, engineering drawings, operational performance, design improvements, support systems, technical orders, and repair philosophy is highly desirable
• Prior Field Service / Project or Program Management experience a plus.
  
  
• Experience of working in Base Repair Depot in helicopter domain will be preferred

Typical Education & Experience:Education/experience typically acquired through advanced education (eg Bachelor) and typically 13 or more years' related work experience or an equivalent combination of education and experience (e.

g Master+12 years' related work experienceExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable lawWe have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies.

Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process

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Boeing is looking for Any Graduate / Post Graduate profile candidates.