Senior Quality Analyst Job In Hexaware Technologies Limited In Navi Mumbai

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Job Details
Job Title: Senior Quality Analyst Location: Ghansoli, Navi Mumbai Experience: Graduates only with 2-3 yrs as Quality Analyst in International BPO only Skills: CSAT, NPS, 7QC Tools Job Description & Specification Quality Analyst Position Objective The Objective of this position is to cater the requirements given below Responsibilities:
  • Audit and Give feedback on strength and developmental areas to improve performance
  • Monitor preventative and corrective actions to ensure that quality assurance standards are achieved Coordinate with all stakeholders internal as well as external auditors for periodic audits
  • Perform audit & Prepare audit dashboards and highlight issues for early warning signals and trends
  • Follow up on action items
  • Conduct RCA and share synopsis as and when required
  • Compliances Ensuring audit compliance
  • Adhering To Company Policies, Rules And Regulations
  • Following Quality Processes Thoroughly - Checklists, Standards Etc On Process
  • Adhering to Work Timings, Leave Schedules
  • Behavioral Aspects Should be self-driven and proactive
  • Should be a team player
  • Should have good analytical and communication skills
  • Should be detail oriented
Qualifications and Technical Competencies
  • Required Education Mandatory: Graduate in any stream,
  • Hands on experience with CSAT, NPS, 7 QC tools
Location: Ghansoli, Navi Mumbai Experience: Graduate with 24 months or more experience (Relevant) Mandatory Skill requirements Domain: Exceptional Audit / analytical skills - Communication skills (Verbal and non-verbal) - Work flexibility Technical Competencies: (Job related) - Good knowledge of MS Office Soft Skills: (Job related) - Professional etiquette - Good Communication skills - Good interpersonal skills Industry: BPO Industry
Candidate Profile
Audit And Give Feedback On Strength And Developmental Areas To Improve Performance.

Hexaware Technologies Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Senior Quality Analyst
Job Location : Navi Mumbai
Education : Any Graduate / Post Graduate
Category : Call Center
Experience : 2 ( years )
Post Date : 09 December, 2022
Last Date : 08 June, 2023
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