Senior Representative Customer Service L05 Job In Synchrony Financial In India

Role Summary/Purpose:Senior Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints Arrange for service requested by the Customer Project a professional company image through Phone interaction Follow up on Customers inquiries and resolve Recognize, document and alert the Supervisor of trends in Customers calls.

Recommend Process ImprovementsEssential Responsibilities:

• Service calls from Customers based out of US
• Solve queries and concerns on the call
• Arrange for Services required by the Customers
• Provide Customer with Product and Services information
• Follow up on Customers inquiries and resolve.
  
  
• Recognize, document and alert the Supervisor of trends in Customers calls
• Recommend Process Improvements

Qualifications/Requirements:

• 10+2 and above
• Phone banking experience
• Opening is for Full Time Role only.
  
  
• Should have Customer Centric Attitude
• Excellent English Language Communication Skills
• Working Knowledge of Computers
• Professional phone etiquettes and ability to work with teams
• Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
  
  
• Should be Open to Change
• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying
• Inform your Manager or HRM before applying for any role on Workday
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal CAP)
• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

Desired Characteristics:

• Experience with Retail Cards Clients is preferred.
  
  

Customer Service Operations

Synchrony Financial is looking for .

Synchrony Financial is looking for Any Graduate / Post Graduate profile candidates.