Senior Rma Repair Engineer Job In Rdp Workstations Private Limited In Hyderabad / Secunderabad, Telangana

Special Note: Job Application will be considered ONLY if applied through the below Link: https://rdpin/jobs/detail/senior-rma-repair-engineer-242 Job Description: RDP is a leading Indian computing brand for Design & Manufacture of Computing Devices like Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations We have our presence across India and are catering to the increasing demand of the Indian Product in the IT Hardware segment To meet this surging growth we are hiring 'Senior Repair Engineer' in the RMA Department As a Senior RMA Repair engineer, you have to lead a team of repair engineers and get the work done from them.

You will also work closely with the SCM team to keep track of device shipment and also monitor warranty Application and CRM update of the team If you are interested in making a difference and passionate about growing your career with the growth of the company by working hard and learning fast then you are at the right place Join us to leverage the opportunity and the platform provided by the company in achieving the career milestoneSpecial Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-rma-repair-engineer-242 Top 10 Responsibilities:

• You have to manage a wide range of customer tickets by evaluating, diagnosing, troubleshooting and resolving them within SLA.
  
  
• You will assign the ticket to Team Members for Identification and rectification of the problems
• You have to repair computer hardware components and other peripherals
• You will be responsible for repair of all the products which RDP manufactures, ie, Desktop, Laptop, AIO, Servers & Workstations.
  
  
• You will diagnose and troubleshoot software and network related issues
• You will manage the applications like Warranty App, CRM, ticketing system, Part 360, PSPR etc
• You will coordinate with the SCM team for parts related availability
• You have to segregate the team as per the product specialization and get the work done from them
• You will be responsible for coaching the team for new processes and applications.
  
  
• You will be responsible for documentation of all the work and record all the assets in the odoo application

Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-rma-repair-engineer-242 Top 10 Requirements:

• Education: ITI OR BTech in CSE/ECE/EEE OR M Tech OR any graduate with certification in Computer repair.
  
  
• Experience: Minimum Four year experience in repairing electronic devices preferably Laptop/Desktop
• Age: Minimum 18 Years to Maximum 35 Years
• Must be able to work on multiple issues at a time
• Must be able to manage a team and coach them .
  
  
• Good communication skills and Coordination skills
• Well versed with CRM/Application uses
• Must be passionate about IT Hardware and a hard working mindset
• Good communication skills both verbal and written in English and Hindi
• Candidate has to work from our factory Location in Hyderabad.
  
  

Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-rma-repair-engineer-242 Compensation/Benefits:1Salary - Best in the Industry2Incentive - Best in the Industry.

3Medical Policy for the Candidate and Family4Career Growth Terms & Conditions of the Employment:

• The Shortlisted Candidate will have to sign the Employment Bond for the Period of One (1) Year.
  
  
• The candidate need to submit any one of the academic original document with us during onboarding process
• If the candidate wishes to discontinue the employment within the bond period then they have to pay double the payment of salary for the number of working days
• The Notice period after the bond duration will be 60 Days

Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-rma-repair-engineer-242 Hiring Company Mission: Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global marketsSpecial Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-rma-repair-engineer-242

The Rma Engineer Is Responsible For Handling Customer Problems Both Internally And Externally. Problems Can Be Anything From: Defective Parts, Exchanges, Late Or Lost Deliveries, Invoicing Errors, Repairs, Missing Items, Parts Damaged During Transit,

Rdp Workstations Private Limited is looking for Any Graduate / Post Graduate profile candidates.