Job Details
about the role In line with our ITIL based processes and organization, you will be in charge to follow Orange internal processes and manage:-Incident management- handle both re-active (customer call) and pro-active (monitoring) incidents- troubleshoot and fix all incidents in close relationship with all people involved in the fault resolution process- help to provide root cause analysis (RCA) to customersSecurity Incident and Event Management- monitor and respond to alarms and alerts from the SIEM and Crowd strike solutions (triage / notification / recommendation / etc )- working closely with Technical Operations Owners / Security Managers and with the customer/customer SOC, to manage incident response coordination and follow-upabout you Technical SkillsReviews the latest alerts to determine relevancy and urgencyCreates new trouble tickets for alerts that signal an incident and require Incident Response reviewManages and configures security monitoring toolsSIEM (Sentinel) - device integration, Configuration and administration of use cases, managing daly operations of alerts triggered in SIEM etcMalware investigation and reportingWorking experience on SOAR solution (Cortex XSOAR)Forensic investigation of incidents and SPAM / Phising email investigationsKnowledge on Crowd Strike, MS Defender & Ivanti ticketing tool will be an additional advantage.
Knowledge on Firewalls, Load Balancer & different security technology will be helpful in end to end analysis additional information Degree / Diploma Holders with good Telecom / Data / IP Network knowledge- Excellent verbal & written communication skills in English language- Good knowledge of MS-Office1) Primary responsibility is to provide cyber security support to OBS customers2) This position interfaces with external clients and is highly visible.
3) Responsible for general architecture, initial configurations and subsequent management of one or more systems - like SIEM, SOAR etc4) Provide 247 production support to accept, operate, and maintain security elements5) Troubleshoot end to end cyber security issues6) Conduct risk assessments on all work performed7) Conduct daily, weekly, and monthly proactive maintenance activities including configuration changes and code upgrades per business directive.
8) Act like a mentor for team members and helping management to deliver customer's expectations9) Conduct time to time refresh sessions for team and find solution of problems to to run the operations smoothly department Global Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business