Senior Software Engineer Application Support Job In Altisource Business Solutions Private Limited In Bengaluru / Bangalore, India

Job DescriptionWe are looking for an experienced, brilliant and technical Senior Software Engineer, reporting to Product SupportManager, Product Support If you are up for the challenge, keep reading!As a member of the Product Support team, you will be engaged in supporting our B2C platforms to ensure that our customers get the best home buying/selling/renting experience You will provide your technical know-how and experience in managing the uptime of the website at all times You will focus on delivering top notch service to customers by resolving their issues proactively while keeping the customers fully updated at all times You will be a part of the team that is committed to contribute to customers' success at all times.

WHAT YOU'LL DO:

• Handle production incidents in an effective manner and provide quick turnaround to customers
• Communicate adequately with customers to keep them informed on the status of their tickets at all times
• Co-ordinate with internal stakeholders such as QE, Product Management, Infrastructure support and Release management teams to deliver solutions to customer requirements
• Work as a team player to contribute to the overall operational success of the team by being flexible to work in shifts and weekend on call support activities
• Document all the customer interactions and technical investigations in the ticketing system at all times
• Represent team in audit reviews, change advisory calls, business continuity programs such as Disaster Recovery exercises
• Execute IT application support activities Envision and support adherence to best practices and standards
• Responding promptly to application alerts and issues
• Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA's
• Responsible to report production impact details and able to elaborate to the management
• Adhere to standards and processes for incident resolution
• Maintain production support run books for each application.
  
  
• Analyze and drive to RCA (Root Cause Analysis)
• Assist in testing and monitoring systems changes implemented
• Ensure compliance with Client policies and procedures
• Provide appropriate status updates and track assignments on routine basis
• Level-3 responsibilities for identifying defective behavior within supported applications and work with the appropriate development team to identify root cause and communicate with end-users on the delivered solution In addition, will need to coordinate with the application development team(s) on the release of hotfixes, features and functionality to supported applications.
  
  
• Will perform release migration steps toProduction environments as documented in the release plan

Key Result Areas:

• Incident SLA fulfillment = 95%
• Improve incident resolution time by reducing kickbacks to less than 10%
• Maintain Application Uptime = 99%
• Performance (Avg response time = 3 secs for 90% of transactions) SLA 97%

Qualifications

• You are a BE/ BTech/MCA graduate in Computer Science, Computer Engineering, or other Engineering streams
• 4 - 7 years of overall experience in Level 2 application support of applications using Java / J2EE, Oracle / MySQL.
  
  
• Experience working with Application Servers (Tomcat / JBoss / WebSphere/WebLogic)
• Good hands on experience onUNIX / Linux, Shell scripts
• Experience in resolving complex technical issues in a Linux/Java/MySQL based platform
• Working knowledge on Cloud technologies
• Experience in application monitoring and performance monitoring using standard tools Experience with tools such as AppDynamics, Splunk etc.
  
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• Excellent written / verbal communication skills and excellent technical troubleshooting skills
• Prior production / product support experience is a must
• Working knowledge of the residential mortgage industry would be an added advantage
• Ability to quickly learn and stay current with new technologies, product features and their architecture
• Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc
• Highly motivated, a Go-Getter who needs very little or no supervision
• Willing to work in flexible shifts (Day / Night) as required

Additional InformationAll your information will be kept confidential according to EEO guidelines

Altisource Business Solutions Private Limited is looking for .

Altisource Business Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.