Senior Specialist Chat Support Job In Bristlecone India Limited In India, Bengaluru / Bangalore

Job Title:Senior Specialist - Chat SupportJob Description:()ABOUT US:Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain We empower our customers with speed, visibility, automation, and resiliency - to thrive on changeOur transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platformsBristlecone is ranked among the top ten leaders in supply chain services by Gartner We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants.

Bristlecone is part of the $194 billion Mahindra GroupROLE: Senior Specialist - Chat SupportROLE DESCRIPTION

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day to day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risktaking
• Suggest and organize team building activities
• Requirements Proven work experience as a team leader or supervisor
• Indepth knowledge of performance metrics
• Good PC skills, MS Excel Practical experience with help desk software, such as Zendesk, and CRM Customer Relationship Management software, such as salesforce, may be required
• Excellent communication and leadership skills
• Organizational and time management skills
• Decisionmaking skills
• Degree in Management or training in team leading is a plus

SOFT SKILLS

• Excellent communication skills, verbal as well as written
• Positive attitude with flexibility and maturity to work in a challenging client environment
• Ability to drive project responsibilities in a dynamic and proactive manner
• Ability to showcase three Mahindra RISE Pillars eg.
  
  Accepting No Limits, Driving Positive Change and Alternative Thinking

EQUAL OPPORTUNITY EMPLOYERBristlecone is an equal opportunity employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusInformation Security Responsibilities: Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.

Take part in information security training and act while handling information Report all suspected security and policy breach to Infosec team or appropriate authority(CISO) Understand and adhere to the additional information security responsibilities as part of the assigned job role.

Bristlecone India Limited is looking for .

Bristlecone India Limited is looking for Any Graduate / Post Graduate profile candidates.