Senior Technical Support Analyst Job In Genpact India Private Limited In Hyderabad / Secunderabad, Telangana

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for peopleNow, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of betterInviting applications for the role of Technology Support Analyst In this role, the Technology Support Analyst provides primary support to customers encountering problems using the our products and solutions Responds to customer product inquiries via telephone or e-cases Facilitates inquires through systems to provide answers to common questions and problems Resolves customer concerns raised during installation, operation, maintenance or product/service application or compatibility matters.

Documents customer information and recurring technical issues to support product/service quality programs and product developmentResponsibilities Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email and online ticket Applies knowledge of our case resolution process, policies, case management, service level management, defect/PCR process and escalation methodology Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary applicationQualifications we seek in you! Minimum Qualifications Articulates business concerns to Support Management Ability to absorb and apply new concepts in a timely manner Ability to apply knowledge to real world scenarios Ability to be flexible with regards to shifting priorities and projects Functions effectively within a team environment Handles high stress interactions and situations and is able to de-escalate appropriately using empathy Ownership of skill development/ self training Responds effectively to mentor/coach feedback Strong communication skills with peers as well as clients, both oral as well as written Strong customer service skills Time management and completion of tasks to a definite deadline Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary applicationPreferred Qualifications/ Skills 2+ years of PC desktop support or technical support experience with client contact Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads) Automotive industry experience Experience using issue ticketing system such as SalesForce, Clarify, Remedy, or Footprints Basic knowledge of Unix / Linux / SQL as needed for application/technology Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads) Shift - 24 *7 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation For more information, visit wwwgenpact.

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Genpact India Private Limited is looking for Master Of Business Administration (m.b.a), Bachelor Of Technology (b.tech/b.e), Other, Bachelor Of Business Administration (b.b.a), Master Of Commerce (m.com), Masters In Arts (m.a), Bachelor Of Commerce (b.com), Pgdm, Bachelor Of Arts (b.a), Master In Computer Application (m.c.a), Bachelor Of Science (b.sc), Bachelor Of Computer Application (b.c.a), Masters In Technology (m.tech/m.e).

Genpact India Private Limited is looking for Master Of Business Administration (m.b.a), Bachelor Of Technology (b.tech/b.e), Other, Bachelor Of Business Administration (b.b.a), Master Of Commerce (m.com), Masters In Arts (m.a), Bachelor Of Commerce (b.com), Pgdm, Bachelor Of Arts (b.a), Master In Computer Application (m.c.a), Bachelor Of Science (b.sc), Bachelor Of Computer Application (b.c.a), Masters In Technology (m.tech/m.e) profile candidates.