Senior Trainer Vna Job In Provance Business Consulting Private Limited In Mumbai

Job Title: Senior Trainer (VNA)Location : Vashi, MumbaiJob DescriptionROLE AND RESPONSIBILITIES FUNCTIONAL/OPERATIONAL:

• Possess thorough knowledge of the Domain
• Design Training curriculum
• Develop Training material in the form of manuals and modules
• Conduct detailed Voice & Accent training while keeping trainees alert and motivated
• Conduct detailed Process training while keeping trainees alert and motivated
• Deliver training sessions in adherence with process manuals and rigid training schedules
• Provide weekly training updates and reports to the management as well as Business Units
• Update process manuals
• Develop action plans for the bottom quartile
• Conduct gap analysis to better the current new hire training program
• Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
• Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates
• Conduct internal Quality check for new hires during OJT as per the requirement
• Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
• Conduct Refresher training as per TNA (Training Need Analysis) within assigned processes
• Take initiatives for improving Operations performance
• Review & recommend improvement of training content on a quarterly basis

TEAM RELATED: Co-ordinate closely with Operation team's counter parts and work collaboratively to achieve goalsKEY RESULT AREAS:

• Conduct New Hire Voice and Accent training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
• Achieve Training Efficiency rate of minimum 90%
• Conduct Refresher training as per TNA (Training Need Analysis) on Soft skills within assigned processes
• Take initiatives for improving Operations performance
• Completion of Projects within the allotted deadlines

REQUIREMENTS:

• Excellent verbal and written communication skills
• Excellent presentation/facilitation skills
• Detail orientation, abundant patience
• Good Leadership and people management skills required
• Strong computer skills, knowledge of MS Office with an emphasis on PowerPoint and Excel
• Willingness to work in night shifts
• Open to work on-site as well as WAH
• Fully vaccinated for Covid-19
• Willingness to travel to different TSI office on need basis as per business requirement

PREFERRED SKILLS

• Minimum 1 year work experience as a Trainer/SME

ADDITIONAL REQUIREMENTS/TECHNICAL CERTIFICATIONS

• Certified on Facilitation Skills / Content Development by a recognized institute/organization (optional)
• Certified on Language / V&A skills/ Facilitation Skills by a recognized institute/organization (optional)

NOTICE PERIOD - Immediate, 30 Days or as per BU DiscretionEXPERIENCE - Minimum 2 years of work experience as a Trainer including 1 year in a Call Center or BPOSHIFT - Night shift (must be flexible with any shift based on business requirement)QUALIFICATIONS - Graduate in any discipline or equivalent to graduation

Possess Thorough Knowledge Of The Domain. Design Training Curriculum. Develop Training Material In The Form Of Manuals And Modules

Provance Business Consulting Private Limited is looking for Any Graduate / Post Graduate profile candidates.