Service Delivery Manager Mdg Job In Merck Group In Bengaluru / Bangalore

Work Your Magic with us! Ready to explore, break barriers, and discover more We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet That's why we are always looking for curious minds that see themselves imagining the unimaginable with us The Application Consultant for the MDG-F module acts as E2E responsible for the Finance domain to provide state of the art master data solutions This includes the implementation of appropriate systems enhancements following established processes to meet finance requirements.

The Application Consultant will interact with our Business facing Master Data organization to plan, prepare, execute and monitor projects as well as individual Change Requests This will be done by leveraging technical skills provided by external partners In this role we require an excellent knowledge of the MDG-F module combined with a good understanding of associated financial business processes in connected ERP systems Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs.

This includes periodic reviews and the use of defined processes to hand over new servicesAt Merck MDG is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape The integration of all those components and the participation in architecture design decisions is also part of this positionResponsibilitiesEnsure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) complianceSecure minimal business disruption on application go live based on proper design and formal project hand-over process.

Operational Vendor Management & Reporting

• Manage vendor service performance against below processes
• Establish the required improvements plan as per identified gaps and/or defined requirements
• Secure timely issuance of periodic performance report and annual service reviews

Incident Management

• Lead the resolution of critical or complex incidents including related crisis management when appropriate
• Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc)

Problem Management

• Lead master plan and priorities toward ticket elimination and automation
• Proactively suggest possible solutions and propose an action plan for improvement to management

Change and Release Management

• Establish documentation of current and target application architecture (incl CMDB)
• Establish and implement the Life Cycle Mgmt plan for applications in scope
• Secure Change Management processes in line with relevant SOPs
• Ensure complete and accurate handover documents created prior to production release
• Manage the application portfolio at the most appropriate level of release

Project Delivery

• Lead technical design of applications/solutions in portfolio
• Provide technical services and functional advice on the implementation of business applications
• Provide functional/technical support to project teams
• Provide the technical input for defining and maintaining the development standard and guidelines

Education/Professional Experience

• Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration
• 15-year experience in software or applications services
• 5-year experience within an international environment

Languages

• English mandatory (written and spoken)
• German language skill is preferrable

Skills & Competencies

• Strong interpersonal and organizational skills
• Strong written and oral communication skills
• Willingness to travel
• Ability to make difficult decisions and act autonomously
• Strong understanding of SAP MDG focusing on the Finance domain with at least 3-year experience (MDG-F concepts G/L accounts, profit center, cost center cost elements)
• Ability to customize/review MDG-F configuration and to create corresponding technical specification MDG concepts (Data modelling, BRF+, ALE, Web Services, etc)
• Good experience n ABAP (programs, function modules, enhancements)
• Knowledge in SOA and IDoc replication
• Good ERP domain knowledge in FI/CO

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology We are committed to creating access and opportunities for all to develop and grow at your own pace Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!Apply now and become a part of our diverse team!

Merck Group is looking for .

Merck Group is looking for Any Graduate / Post Graduate profile candidates.