Service Desk Engineer Job In Osi Digital Private Limited In Hyderabad / Secunderabad, Telangana

Job Title : Service Desk EngineerExperience : 2 - 8 ExpImmediate joiners OnlyLocation : Hyderabad, TS, IndiaJob DescriptionSummary OSI Digital is currently actively hiring for a Service Desk Engineer to join our team as a Full Time Employee The position is located here in Irvine, CA but fully remote work is available An ideal candidate will bring 3-5 years of service desk experience along with great written and verbal communication skills Responsibilities: Provides support to end-users including identifying, researching and resolving technical problems, responding to telephone calls, e-mails, and requests for technical support, and differentiating technical problems from users Use experience and judgment to plan and accomplish goals Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner Ingest current processes used within the IT organization to identify areas for improvement.

Installs approved software releases, system upgrades, patches and resolves software related problems Author support and process documentation for multiple systems deployed throughout the organization Deploy new or replace existing end-user hardware Perform other duties as assigned Requirements: Bachelor's Degree or equivalent industry experience Minimum of 3-5 years' experience in a helpdesk environment Hands on experience with Windows 7, Window 10, MS Office applications Functional knowledge of O365, Active Directory, Citrix, Damware, SCCM, ServiceNow Both hardware and software support experience Strong written and verbal communication skills Experience deploying and supporting desktops, laptops and printers Mobile support

Provides Support To End-users Including Identifying, Researching And Resolving Technical Problems, Responding To Telephone Calls, E-mails, And Requests For Technical Support, And Differentiating Technical Problems From Users.

Osi Digital Private Limited is looking for Any Graduate / Post Graduate profile candidates.