Service Desk Job In Teamware Solutions A Division Of Quantum Leap Consulting Pvt Ltd In Mumbai, Mumbai City

Role: IT Service DeskLocation: MumbaiExp: 2-5 YearsLevel 1 Service Desk, Graduate, Voice and Chat Support, before experience in Service Desk Profile preferred Job and level DescriptionThe Consultant will set up a team, comprising intermediate level candidates below summarizes the background and responsibilities of the candidatesa) Demonstrate strong customer service skills to provide phone support including:b) Listening to the customer to gain an accurate understanding of the situationc) Being empathetic to the customer's situation and having a sense of urgency to resolve the issued) Producing accurate, detailed documentation at the client, problem and incident levele) Resolving conflictf) Responsible for high quality end-user technical support, related to enterprise software and hardware g) Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environmenth) Under general oversight, provides after hours and weekend support as neededi) The position requires attention to detail, follow through, teamwork focus and positive attitude.

j) An understanding of technology and the ability to apply that knowledge to support all existing systemsk) Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in personI) Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing emergency, business impact evaluation and communicating the status to the end user promptlym) Identifies and works with internal end users to provide guidance and suppo1t, sound communications and customer service principles without becoming unprofessional in difficult situationsn) Provides investigation, diagnosis, resolution and recovery for hardware/software problemso) Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and softwareEducation / Experience Requirement:a) Excellent English communication skills with a global client baseb) Two to five years of proven, qualified related work experience in a comparable environmentc) Preferred work experience in technical support role but not required

Immediate Hiring For It Service Desk For Our Product Based Client In Mumbai Location

Teamware Solutions A Division Of Quantum Leap Consulting Pvt Ltd is looking for Bachelor Of Commerce (b.com), Bachelor Of Science (b.sc), Bachelor Of Computer Application (b.c.a), Bachelor Of Technology (b.tech/b.e) profile candidates.