Service Desk Operation Manager Service Desk Analyst Service Desk Manager Service Desk Engineer Job In Acute Informatics Private Limited In Mysore

Agreed KPIs fulfilment on coordination with Business and Internal team on completion ReportingPreparation and Review Enablement of Training Session to reports Ensure all the Tickets are closed within the Response and Resolution SLAs agreed Track all the Tickets in the Queue closely and ensure timely and right update of the Ticket statuses Collaborate with multiple support groups to achieve the resolution as soon as possible Focus on minimizing the business impact in parallel while working for the resolutionEnsure Process adherence is achieved and there are no compliance issues Monitor and report on process performance to the Customer and Senior Management Maintain effective communication with all key stakeholders, Senior Management, Customers, Users,and technical staff Being in Process and Service improvements in the Engagement as required Maintain Shift roster and proper shift handover during the Shift changes Review end user CSAT and initiate corrective actions as required Respond to Customer and Internal escalations and implement the suggested actions Conduct the Process refresher trainings to maintain the Process awareness and adherence Ensure Ticket audit is done, and the corrective actions are taken Review ticket backlogs, tickets nearing missing the SLAs, tickets on hold for a long time Prepare the Trend reports to provide required inputs to Problem management practice Monitor the effectiveness of the IT Service Management tool and make recommendations forcontinued enhancements

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Acute Informatics Private Limited is looking for Any Graduate / Post Graduate profile candidates.