Service Desk Team Manager Job In Diebold Nixdorf In Hyderabad / Secunderabad, Telangana, India

Job DescriptionPosition Overview Functional and disciplinary responsible for managing a dedicated team within the Service Desk organization Ensure timely and high quality delivery of services as well as providing continuous improvements within area of responsibility Manage service delivery costs within assigned team Development of assigned employees to deliver continually improved service to meet customer needs and ensure customer satisfaction Supports assigned team in daily business and also works in the line.

Support of definition of principles and guidelines within area of responsibilityKey Responsibilities

• Supports team members actively to resolve tickets
• Supports introduction of new customer projects
• Responsible for the clarification of ambiguous incidents or orders
• Development, adjustment and implementation of efficient procedures and processes considering the existing rules and guidelines.
  
  
• Provide leadership to all assigned employees
• Communicate corporate and local targets and frameworks providing clear directions for all employees
• Motivate all assigned employees to deliver always give their best to achieve operational service excellence
• Develop 'new talents' within the company for the future
• Encourage employees to take over accountability and responsibility.
  
  
• Involved in Hiring and Recruitment of employees
• People driven A strong work ethos and always support one another to ensure we always get the desired results
• Lead a team from the front, and always offer support & mentorship
• Creates solutions that enhance productivity, reduce costs

Required QualificationsEducation

• IT related Bachelor degree or Bachelor in business administration with technical background In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience

Work Experience

• Min.
  
  3 years experiences in a technical service desk environment required
• Strong company knowledge and product understanding from call rates to specific processes Understanding of the day to day Operations and experience in delivering improvement initiatives and providing Key KPI's Bringing and bridging teams to work as one for the overall benefit of the business With Excellent proactive communication.
  
  
• Deep knowledge of administration and service processes
• Expert knowledge in the required functional area
• Fluent local language written and spoken in good manner
• Highly Skilled English language are additionally implied (in speaking and writing)
• Extended Knowledge of IT industry is required.
  
  
• Very good skills in using MS Office products

Preferred Qualifications

• Technical Knowledge in operating systems, networks (WAN LAN) and good analytical skills recommended
• ITIL Foundation Certificate recommended
• Track record on successful employee responsibility and leadership recommended

Requisition Employer Description

Diebold Nixdorf is looking for .

Diebold Nixdorf is looking for Any Graduate / Post Graduate profile candidates.