Site Reliability Engineer 2 Sre00346 Job In Acko In Bengaluru / Bangalore, India

• Responsible for the availability, performance, scaling, monitoring, and incident response of Acko's technology platform and services
• Ensure the site and services are up 24.
  
  7 with no unplanned downtimes
• Troubleshooting exceptions, performance issues, and latencies/errors across multiple technologies
• Debugging of the code issues based on web service and API responses, errors, events, logs, etc
• Work on / triage the daily tickets related to uptime and production issues
• Automate critical jobs across the entire platform to minimize manual errors and human intervention.
  
  
• Work closely with the Technology stakeholders, Product, Application development, DevOps, QA, etc, and offer the right feedback on the Java stack or Enterprise stack to make the services highly performing and reliable
• Implementation of effective monitoring for all the events and logs with the right alerting/escalations for the critical alerts
• Capacity planning and Infrastructure upgrades timely for the best reliability of the site
• Ensure proper reviews are built to minimize the Mean Time to Recover (MTTR) and Mean Time to Failure (MTTF).
  
  
• Implementation of ITIL processes like Incident management, problem management, and change management
• Documentation of run books, incident response, post-mortem reports, RCA, etc with clear mitigation steps and action items
• Understand the business flow and map the technical problems to get the right solutions

• BS degree in Computer Science or related engineering disciplines.
  
  
• 3 - 6 years of relevant reliability engineering work experience in any of the Online technology companies
• Proven 247 support through Oncall / pager duty of systems in scale
• Ability to understand the business services and map them to the reliability engineering design and review
• Support the technology and business services of the entire technology platforms from the scaling and performance perspective.
  
  
• Manage the uptime of each of the microservices by building and implementing the right monitoring and alerts
• Good understanding of object-oriented programming, relational databases, NoSQL, caching systems, etc
• Proven ITIL support on the incident, problem, and change management with less response and resolution times
• Strong problem management abilities by automating any repeatable jobs and working with the stakeholders to ensure the incidents do not repeat
• OS, Database, and Java stack administration at the intermediate level or more.
  
  
• Ability to review the code and suggest inputs to the Development teams
• Ability to use both open source and commercial APM / logging and monitoring tools and troubleshoot issues

Acko is looking for Any Graduate / Post Graduate profile candidates.