Software Engineer Net/c /production/coding Job In Diebold Nixdorf In India, Mumbai

Job DescriptionJob Title: Software Engineer, RetailLocation (City, Country): Mumbai, IndiaEligible to Work Remotely: NOPosition OverviewYou are responsible for

• Main responsibilities in day to day Software Support and Develop and deliver scalable, high-end solutions for blue chip organizations, mainly by remote but not limited to be onsite for deeper troubleshooting when needed
• Investigate and fix defects located in existing solutions
• Investigating and resolving incidents on timely manners or within Service Level Agreement (SLA)
• Simulating and reproducing issues in Test Environment until the root cause is found
• Working directly with customers by remote to resolve any issues they find in Diebold Nixdorf's broad range of software offerings
• Investigating logs and scripts, developing fixes, and answering general questions about the software.
  
  
• Managing tickets and customer expectations, providing support via ticket tools or email, phone and in person
• Estimate new feature requests
• Creating and maintaining documentation for both internal and for customer use
• Report progress to line management
• Working with internal teams to ensure that upgrades and project work have a smooth transition into the production environment and cause minimal disruption
• Analyzing ticket data to spot common trends and underlying problems to proactively prevent future incidents
• Ensuring that standard operating procedures are in place and followed
• Reviewing future software versions to recommend necessary and/or beneficial upgrades and patches to meet customer requirements and expectations
• Maintaining effective relationships with customer and all stakeholders
• Participating in customer meetings to share status updates and improvement plans

Qualifications

• Degree in Computer Science/ Engineering, or equivalent
• Strong technical, analytical and problem solving skills including troubleshooting and root cause analysis
• Strong technical Skills in SQL scripting, SQL DB, windows batch command and know-how in SQL Server
• Must Have C#, .
  
  NET, Angular Framework, HTML5, CSS, JavaScript
• Must Have Tools: Jenkins, GIT, Microsoft Visual Studio
• Web Services: REST and/or SOAP API
• Experience in software support and development
• The ability to communicate with customers in English
• The ability to work both independently and as part of a team
• The ability to manage your time and tasks to make sure incidents can be resolved within SLA
• The ability to keep calm under pressure and to deal with competing priorities
• The ability to troubleshoot hardware and distinguish between hardware/software issues eg printer
• This role may require international travel for rollout support when needed
• This role requires flexible working hours when needed
• This candidate must be willing to learn new skills, adapt new working environment and culture, able to be flexible to work from home and office
• Good communication skill in Thai is a must and English is advantageous
• Note that new university graduates are welcome to apply and the experience requirement can be waived if the right candidate is found
• The ability to install, configure, and troubleshoot software products

Nice To Have

• Experience with systems integration
• Knowledge or desire to learn of modern framework such as Angular, React, Knockout or Redux etc
• Experience working in an agile environment (ie Scrum)
• Familiar with JIRA, GIT
• The ability to write Linux scripting, / commands is good to have
• Knowledge of cloud technologies (Azure)
• Familiar with retail business specific

Preferred Qualifications

• Candidate with supporting Retail background (POS) is highly advantageous

Why should you join Diebold NixdorfBrightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Requisition Employer Description

Diebold Nixdorf is looking for .

Diebold Nixdorf is looking for Any Graduate / Post Graduate profile candidates.