Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with youWith more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesLearn more on and about their experiences working at ServiceNowUnsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.
We believe skills and experience are transferrable, and the desire to dream big makes for great candidatesJob DescriptionServiceNow is seeking a Solution Architect for our front-office IT systems Our vision is to create the industry best Go-To-Market and Customer Success IT eco system with a focus on alliances, channels (partners) and customer success domain expertise The strategy involves combining best-of-breed 3rdparty capabilities with the ServiceNow platform to create amazing experiences for customers, partners and employeesThis role involves creating the business and technical architecture for the sales, partner, operations, success and IT organizations.
You will partner with multiple business functions and IT teams to deliver results that drive growth, enable productivity and provide delightful experiencesWhat you get to do in this role:
- Establish and maintain the three-year target state reference architecture for the Alliance & Channels, Customer Success and IT organizations
- Establish technology and process standards that can be consumed by implementation team
- Represent Solution Architecture function and collaborate with the Business and Enterprise Architecture functions to ensure alignment of the architecture with technology and information governance processes
- Collaborate with business and IT stakeholders to conduct periodic business capability assessments and influence portfolio roadmaps
- Periodically assess the Alliances & Channels and Customer Success technology health and use it as input to formulate or update our technology strategy
- Facilitate research, evaluation and design of new technology and software solutions along with looking at poor-behaving software and finding ways to improve
- Thoroughly document all aspects of the processes, systems and applications for future reference and maintenance
- Support solutioning activities tied to data and technology in support of new software and platform implementations
- Ensure application and solution design is compliant with enterprise architecture standards and enterprise reference architecture
- Participate in in-depth evaluations for new technology platforms and make functional and technical fit recommendations
- Communicate complex technical issues and solutions to business and IT groups through concise communications
- Understand, advocate and improve upon technology strategy, frameworks, standards, and best practices across the functional domain areas
QualificationsIn order to be successful in this role, we are seeking someone who has:
- At least a bachelor's degree in Computer Science, Computer Engineering, IT, or a related field
- 5+ years of experience as a Solution Architect
- Combined 10+ years of experience in several of the following areas: software design and development architecting of modern heavily utilized, highly available applications enterprise architecture experience that covers business, data and applications and technology architecture
- Experience with Go-To-Market systems with a focus on Alliances & Channels and Customer Success business functions
- Experience with defining and evangelizing a solution architecture
- Proven experience with driving adoption of architecture across multiple groups
- Experience with working in environments with multiple SaaS platforms
- Proven experience with taking abstract business ideas and converting them to process and system needs
- Proven experience to mobilize large scale implementation programs
- Strong communication, relationship building and interpersonal skills
- Ability to see the 'big picture' and deal with ambiguity
- Excellent presentation, communication and interpersonal skills
- Ability to switch anytime from being a high-level strategy person to an 'in the weeds' technical person
For positions outside of the Bay Area, we offer a base pay of $140,040-$245,160 plus equity (when applicable), variable/incentive compensation and benefits Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs Compensation is based on the geographic location in which the role is located, and is subject to change based on work locationAdditional InformationServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by lawAt ServiceNow, we lead with flexibility and trust in our distributed world of work.
to learn about our work personas: flexible, remote and required-in-officeIf you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistanceFor positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the US Government for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the US GovernmentPlease Note: Fraudulent job postings/job scams are increasingly common to learn what to watch out for and how to protect yourself.
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