Solution Expert Blf Network Job In Diebold Nixdorf In India, Hyderabad / Secunderabad, Telangana

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Job Details
Job DescriptionPosition Overview Provide support to Diebold Nixdorf Service Operations and local service Partners in the Region/Area in dealing with technical problems of Diebold Nixdorf and third party products in close cooperation with Field Processes and Tools - Product Support Is the first contact point of the senior field service engineer in case of Hard-or Software problemsKey Responsibilities
  • Creating, reviewing and improving technical documentation and problem reports
  • Assisting in customer project piloting for moderately complex products
  • Assuming responsibility for complex tasks relating to the management and further development of the group's internal processes
  • Supporting a medium/large-d product range, not just in terms of the number of products but also in terms of their complexity and similarities to other supported products.

  • Processing support inquiries from local partners and local Service Operations This includes activities such as: Analysis of empirical errors, Evaluation of trace and log files, On-site system repair in escalation cases
  • Assuming responsibility for complex tasks relating to the management and further development of the group's internal processes
  • Observe technical or process problems at all times Consolidate information from observation on service Area level
  • Proactively inform Manager about potential problems and offer improvement suggestion, if possible.

  • Always share (new) knowledge to colleagues Frequently use the corporate knowledge base to find solutions and provide input for it Encourage others to use it too
  • Planning and implementation of complex training courses for the local Service Operations on local specifics regarding products and processes (no generic product trainings)
  • Employees are rotated occasionally within the corresponding work environment to refresh their knowledge of new and current processes and incorporate this knowledge into their own activities (e.

    g Service Desk, Field Service, etc)
Required QualificationsEducation:
  • Technical university/bachelor's degree in a business or technical discipline In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience.

Work Experience
  • Min of 1 to 3 years working experiences in technical functions
  • Experience in the following topics is essential:
  • Good knowledge of and experience in using the relevant tools and procedures
  • Good Understanding of the related customer processes and work environment
  • Good spoken and written English other languages an advantage.

  • Basic ITIL skills
  • Strong service orientation and good understanding of products + process (and their interdependencies)
  • Willingness to work on 24/7 shift, based on customer requirements
  • Critical thinking and evaluation to manage open cases end to end with various stakeholders
  • Extended strength in communication and teamwork
  • Customer oriented
Requisition Employer Description
Candidate Profile
Diebold Nixdorf is looking for .

Diebold Nixdorf is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Solution Expert Blf Network
Company Name : Diebold Nixdorf
Job Location : India, Hyderabad / Secunderabad, Telangana
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 1 ( years )
Post Date : 06 April, 2023
Last Date : 05 June, 2023
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