Specialist Acc Job In Lowe S India In Bengaluru / Bangalore, India

Job DescriptionCore Responsibilities:

• Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe's employees, regarding questions related to portal navigation and HR/ Payroll policies and procedures
• Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
  
  May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager Assure information is complete, accurate, and approved by appropriate superior.
  
  Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (eg, mail) and other duties as assigned May assist with basic transactions as assigned according to proper procedure, policy, and direction.
  
  Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals.
  
  Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals

Years of Experience:

• 2 to 3 years of experience in HR Contact Center/HR Service Center (Preferred region - North America)

Education Qualification & Certifications (optional)Required Minimum Qualifications:List the education, certification, and work experience for an incumbent in the job Enter the Minimum Qualifications and Preferred Qualifications as directed, and delete the areas not usedList the education, certification, work experience and skills required to minimally qualify an individual for the job

• Bachelor's degree, candidates with required skills and certification in data analysis will be preferred.
  
  

Skill Set Required Primary Skills (must have)

• Hands on experience with CRM & ERP tools, preferably ServiceNow/Salesforce/Workday/PeopleSoft etc
• Strong communication and interpersonal skills to build effective relationships with Tier2/Tier3 & Functional COE's
• Customer service centric mind set, placing the user at the heart of the solution
• Well-versed with Service Level Agreements
• Able to multi-task and respond quickly and effectively to the challenges faced.
  
  

Lowe S India is looking for .

Lowe S India is looking for Any Graduate / Post Graduate profile candidates.