Specialist Chat Support Job In Bristlecone India Limited In Bengaluru / Bangalore, India

Job Title:Specialist - Chat SupportJob Description:()ABOUT US:Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain We empower our customers with speed, visibility, automation, and resiliency - to thrive on changeOur transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platformsBristlecone is ranked among the top ten leaders in supply chain services by Gartner We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants.

Bristlecone is part of the $194 billion Mahindra GroupROLE: Specialist - ProductROLE DESCRIPTION:

• Roles Promptly responding to customer queries via email and live chat Immediately escalating serious complaints or issues that you are not equipped to deal with Identifying common problems and escalating them to management, along with suggestions for improvement, wherever possible
• Maintaining a polite, helpful, and professional manner.
  
  Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved Familiarizing yourself with new products and services as they are introduced
• Attending workshops and meetings as required Providing training to new customer service agents Respect client confidentiality.
  
  Requirements A Bachelors degree in business, communications, or a related field may be advantageous Practical experience with help desk software, such as Zendesk, and CRM Customer Relationship Management software, such as salesforce, may be requiredPrevious experience in customer service in chats role is preferred
• The ability to respond appropriately under pressure Sound judgment and excellent problem-solving skills.
  
  A positive attitude and the ability to build relationships with clients The flexibility to work irregular hours, when required Superb written and verbal communication skills

SOFT SKILLS

• Excellent communication skills, verbal as well as written
• Positive attitude with flexibility and maturity to work in a challenging client environment
• Ability to drive project responsibilities in a dynamic and proactive manner
• Ability to showcase three Mahindra RISE Pillars eg.
  
  Accepting No Limits, Driving Positive Change and Alternative Thinking

EQUAL OPPORTUNITY EMPLOYERBristlecone is an equal opportunity employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusInformation Security Responsibilities: Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.

Take part in information security training and act while handling information Report all suspected security and policy breach to Infosec team or appropriate authority(CISO) Understand and adhere to the additional information security responsibilities as part of the assigned job role.

Bristlecone India Limited is looking for .

Bristlecone India Limited is looking for Any Graduate / Post Graduate profile candidates.