Sr Problem Manager Cloud Infrastructure Job In Servicenow In India

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible We dream big together, supporting each other to make our individual and collective dreams come true.

The future is ours, and it starts with you With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies Learn more on and about their experiences working at ServiceNow Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidatesJob DescriptionWhat you get to do in this role:

• Drive root cause investigations
• Ensure problem resolutions that achieve the best results for the company and our customers
• Develop and implement process improvement initiatives across the organization
• Contribute to the design of processes, data modeling and reports, policies, and procedures
• Provide training, coaching and guidance to internal teams, growing problem management best practices across all functions and levels of the organization

QualificationsTo be successful in this role you have:

• 3+ years of experience with Problem Management or a closely related field (program, project, release, change management) and the ability to demonstrate an in-depth knowledge of Problem Management processes in a dynamic cloud service environment or 7years experience in a technical area of cloud computing
• Previous experience supporting Software as a Service (SaaS), Platform as a Service (PaaS) or Infrastructure as a Service (IaaS)
• Ability to effectively communicate across organizational levels to include peers, managers, and customers
• Outstanding verbal, written and interpersonal skills Specifically explaining technical issues in a concise and complete manner
• Attention to detail and the ability to communicate the right level of detail to the right audience
• Align teams, collaborate with cross-functional stakeholders, and deliver on multiple complex projects
• Help drive team and organizational goals while also delivering on immediate operational demands
• Ability to work independently or to lead a team in a fast-paced environment
• Self-starter with strong technical skills and ability to learn new technologies quickly
• Ability to lead and contribute to a technical investigation across hardware, networking and internal tooling or a mix as required to determine root cause and preventative measures
• Have working knowledge of ITIL, (preferably ITIL v3)- specifically Change, Incident and Problem Management
• Familiarity with ServiceNow or similar workflow product including how to generate reports
• Background with systems engineering, systems administration, custom automations, lifecycle and ad hoc project management are a bonus

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $114,200 - $199,800, plus equity (when applicable), variable/incentive compensation and benefits Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements) Compensation is based on the geographic location in which the role is located, and is subject to change based on work locationAdditional InformationServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law At ServiceNow, we lead with flexibility and trust in our distributed world of work.

to learn about our work personas: flexible, remote and required-in-office If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the US Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the US Government Please Note: Fraudulent job postings/job scams are increasingly common to learn what to watch out for and how to protect yourself.

All genuine ServiceNow job postings can be found through the From Fortune 2022 Fortune Media IP Limited All rights reserved Used under license Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Servicenow is looking for .

Servicenow is looking for Any Graduate / Post Graduate profile candidates.