Support Engineer Job In Oracle In India, Mumbai

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Job Details
  • Manage service now ticket queues in accordance to customer agreements
  • Triage tickets to the correct team
  • Answer technical questions, solve technical problems, and suggest appropriate workarounds related to the application
  • Resolve customer service issues and skillfully manage and troubleshoot complex customer queries
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help application
  • Create knowledge-based materials dedicated towards operational efficiency
  • Research, document, and escalate cases according to procedure
  • Actively participate in job-related training
  • Review support cases for technical and troubleshooting accuracy
  • Complete assigned projects responsibilities
Candidate Profile
Oracle is looking for .

Oracle is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Support Engineer
Company Name : Oracle
Job Location : India, Mumbai
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 05 April, 2023
Last Date : 04 June, 2023
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