Support Services Lead Job In Amadeus In Bengaluru / Bangalore, India

Job TitleSupport Services - LeadCommon accountabilities:- Has specialized depth and/or breadth of expertise in own discipline or function Provides expert guidance, promotes innovation and formally trains groups of less experienced professionals- Has a broad understanding of the environment and uses it to improve efficiency, recommends solutions/best practices and influence the strategy of the department Translates the strategy of the activity into a concrete action plan for the area, setting and monitoring targets for the team - Works independently, based on management directions.

May coordinate functional teams or projects and serves as a best practices/quality resourceSpecific accountabilities:- Mastering quality standards, also acting as an active Knowledge Centered Support (KCS) advocate and evangelizer- Understanding current incident classification and prioritization criteria- Conducting periodic and regular audits of incident tickets and processes- Identifying incident ticket audit failures and communicate to incident management staff- Producing audit reports on incident quality and resolution processes & performance- Produces scorecards and KPI metrics Reporting for service and process quality- Coordinates activities to ensure that new solutions can be deployed and operated before they are put into productionDiversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation

Amadeus is looking for .

Amadeus is looking for Any Graduate / Post Graduate profile candidates.