Tdo Technical Duty Officer Job In Paypal In Chennai, India

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial livesJob Description Summary:What you need to know about the role: The Technical Duty Officer (TDO) first responsibility is handling critical escalations in the Command Center They are responsible for any and all major incident tickets, driving them to resolution They are the primary leader in coordinating the efforts of the Command Center and our external partners through our incident management process to ensure command and control of any major incident.

Please note this position is a 12hrs/day shift-based role for second half of the calendar week.

Shift hours are 6:30 AM - 6:30 PM IST and the work week will be: -Alternating Wednesdays and Thursdays through SaturdayJob Description:Your way to impact:As the Incident Commander of site operations, you act as the final authority in ensuring that the containment of impact is mitigated as quickly as possible You will need toincorporate a customer-centric risk-based approach to the job, and all the decisions you make are weighed To make a decisive decision, one needs to understand and evaluate not just the risks of taking action but also the risks of not taking action.

Your day to day:Proactively observe and detect the systems of systems as the last line of defense for potential site issues and takes initiative to address them by directly executing mitigation actions to contain the impact, else engaging with global cross functional teams with increased urgencyThe SRE, Incident Command is also responsible for providing concise communications of events, both verbally and written They need to ensure that incident documentation is complete and can be used for executive briefings as well as the starting point for the problem management processCoordinate the activities of and provides leadership to others, particularly Command Center staff, Site Reliability Engineering, Production Engineering and Change Management as well as cross functional teamsServe as a champion of the incident management program through engagement with PayPal functional incident teams to ensure processes and policies are being followed and by providing best practices, guidance, and consultation about the program.

Engage in incident preparedness activities through the Resiliency programDocument incident information in incident management system and ensure data is quality, accurate, and complete Doing so will help you identify incident and data trends (including gaps and inaccuracies) through normal course of incident managementWhat you need to bring:2+ years' experience with Major Incident Management, Program Management or related Incident Command processesConfident and can immediately step into a leadership role, demand the respect of an experienced staff while commanding site operations.

Ability to multitask concurrent task and track complex situationswhile keeping tracks prioritizedbased on business impact and calculatedriskUnafraid to take the lead, who understands the importance of process as a means for defining good business practices, rather than as an excuse to avoid ownership and responsibilityComfortable using Linux command linePreferred SkillsFamiliarity with business technologies like ServiceNow, Oracle Database, Load Balancermethodologies, Slack, Splunk, Datadog,ThousandEyes, Logic Monitor preferredFamiliarity with infrastructure/cloud technologies (GCP, AWS)Familiarity with all domain technologies to handle any routine task or issue that may occur in day-to-day activities.

Organized and detailed mind that is as capable of considering the big picture as it is delving into the gritty specifics that define day-to-day troubleshootingAdditional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy And we can't do this without our most important asset-you That's why we offer benefits to help you thrive in every stage of life We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more To learn more about our benefits please visit Who We Are:to learn more about our culture and communityPayPal has remained at the forefront of the digital payment revolution for more than 20 years By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy For more information, visit paypal.

comPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.

Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated

Paypal is looking for .

Paypal is looking for Any Graduate / Post Graduate profile candidates.