Team Leader Job In Nga Human Resources An Alight Company In Cochin / Kochi / Ernakulam, India

Join our Operations TeamAt Alight, we believe a companyu2019s success starts with its people Itu2019s why weu2019re so driven to connect passion with purpose Our teamu2019s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work Join our team Because transformation takes a workforce.

Learn more at careersalightcomRole summary The primary responsibility will be to take care of day to day work allocation to Payroll Administrator interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employeesu2019 salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLAu2019s He would report into the Process Manager and should support in process supervision Main responsibilities Strategic Co-ordinating with the Transition team during testing phase Client Handling, Support And Communication Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis Reports Report Progress At A Team Level - Keep PM Updated Responsible For Ensuring Quality Documentation Is Up To Date Resource Management Engaging In Periodic Resource Estimation/ Planning Analysing and Forecasting Attrition(Team Level) - Inform PM As Required Controlling Attrition / Absenteeism /Responsible For Resource Utilization Responsible for maintaining and updating team skills matrix & other process documents Performance Management Conducting Daily/Weekly Production Feedback Sessions u2013 Providing Feedback On Quality And SLA Issues And Team Targets Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates Ensuring Process/ Refresher Training Is Conducted As Required L&D & HR u2013 Interface u2013 Training Nominations RnR nominations u2013 Providing Inputs To PM Appraisals u2013 Midterm/ Annual u2013 Provide Feedback And Inputs On Team Members To PM Employee Life Cycle Trainee Appraisals u2013 Providing Feedback To PM Coordinating Joining Formalities & Exit Formalitiesu2013 ID/ Login Creation, etc.

For New Team Members, Resignation formalities u2013 Keep PM Update Tracking Attendance/ Absenteeism Of Team u2013 Inform PM Pay Roll Interface u2013 Collecting And Distributing Salary Slips/ Cheques Of Team Ensuring Grievances Are Handled Effectively And Escalating As Required Responsible For Leave Planning Conducting One On One Sessions With the Team Production Ensuring Production through Optimal Work Allocation And Monitoring) Resolving Daily Queries And Problems Of Team Members Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required Responsible For Shift Monitoring And Control Responsible For Daily Reporting - MOM Etc Collecting Team Metrics Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients Ensuring Issue Resolution Providing Feedback On Quality Issues Ensuring Continuous Improvement Of Team Metrics Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process Compliance Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc Ensuring All Process SLAs Are Met Ensuring ISMS Compliance for all processes handled Adhering to company policies, Rules & Regulations Adhering to Work Timings, Leave Schedules Key experience Graduate from any stream / Diploma Holder PC Literacy - Word and Excel (Basic Level) Good technical knowledge of payroll and payroll systems MBA IPPM Diploma (or working towards this qualification) IPPM Team Leader & Supervisory Qualification Skills Excellent communication & Interpersonal skills Should be a go-getter Customer Handling skills Track records of face to face, telephone and written contact with customers Should be able to take decisions independently & have analytical skills Good People Management skills What we offer Sophisticated career development initiatives Transparent reward and recognition schemes Innovative industry leading company Promising career growth pathWorking with usBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position Our commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization And weu2019re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement Diversity Policy Statement Alight does not discriminate against anyone based on sex, gender, race, colour, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business unitsWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units

Nga Human Resources An Alight Company is looking for .

Nga Human Resources An Alight Company is looking for Any Graduate / Post Graduate profile candidates.