Team Leader Customer Support Job In Centaur Recruiters In Chandigarh

Job description * Work closely with the team, motivating and coaching them * Hosting 1-2-1's and team meetings * Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures * Ensure training and development plans are maintained for all team members * Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved * Manage the fair and consistent application of performance management and disciplinary measures as necessary * Support the Operations Manager to highlight operational risks and areas for improvement * Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction * Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture * Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team * Work with the management team to identify and deliver positive change and business efficiencies * Deliver the allocated part of the operation within agreed budgets, service levels and business targets * Escalate any appropriate problems to senior management * Support the Senior Manager to highlight operational risks and areas for improvement Required Skills and Experience: * Team management experience * Coaching and communication skills * Minimum of 2 years' experience within a contact centre environment as a Team Manager * Experience within customer services * Excellent leadership and communication skills * Strong coaching and people-development skills through call listening, quality feedback, etc * Ability to deal with demanding customers and escalations * Energetic and motivating individual * Creative thinking

We Are Hiring Team Leader For One Of Our Client In Education Sector.

Centaur Recruiters is looking for Any Graduate / Post Graduate profile candidates.