Team Leader Job In Hexaware Technologies Limited In Navi Mumbai

Experience -Minimum 2 years' experience in Team Leader role from Customer Service / Retention domain Job Description -Manage day to day operations and drive performance of the aligned team -Conduct regular feedback and coaching sessions with team members -Ensuring availability of staff is maintained as per the WFM guidelines across all allocated processes -Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basis -Manage shrinkage and attrition at a team level.

-Attending operational or quality meetings as per client schedule -Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor -Mentor and assist new hires -Report deviations immediately to the leadership and respective departments and act accordingly -Proactively inform manager on challenges faced -Ability to Handle Escalations with knowledge on process Process Knowledge -Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements, etc.

-Different types of customers and their respective service eligibilities -Generate MIS and provide analysis and insight to business Product Knowledge -Product entitlements -Ability to resolve Sales ad Refund Inquiry, McAfee product features, basic installation/uninstallation procedures, customer account related information etc -Product specific workflows including support scopes

Openings For Team Leader In Navi Mumbai

Hexaware Technologies Limited is looking for Any Graduate / Post Graduate profile candidates.