Team Leader Operations Job In Concentrix Daksh Services India Private Limited In Bengaluru / Bangalore

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectationsRole and Key Responsibilities: Effective performance planning for self and team, time management, conflict management and self-organization Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.

Seek opportunities to motivate and appreciate employees Foster an environment founded on high levels of ethics and integrity Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances Planning and Prioritization Data Collection and analysis Coaching and Feedback Analysis and MIS/Reporting Achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management Customer/Client Interaction Handle customer contacts regularly to stay up to date with the product and be available to provide support Handle escalations for the team Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Forward non resolvable issues to the OM.

Timely closure of all processes and other requirements for self and TeamKey skills & knowledge: Customer orientation & customer first belief Analytical, logical, reasoning & numerical ability Ability to observe, analyze and give constructive feedback Extremely good verbal & written communication skills Process orientation & Structured thinking Expertise in Excel & PowerPoint Ability to manage and lead a teamEducational Qualification : Graduation (Preferred)CVs to be shared at [HIDDEN TEXT]Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities'

We Are Hiring Tl Operations With 2+ Years Of On Papers Experience As Team Leading, Content Moderation, Internaional Bpo Process. Immediate Joiner, Graduate / Pg Candidates Only

Concentrix Daksh Services India Private Limited is looking for Any Graduate / Post Graduate profile candidates.