Team Leader Operations International Us Process Job In Conneqt Business Solutions Limited In Bengaluru / Bangalore

Team lead for Managing US Operations at Hebbal BangaloreHe will be operating from Client location, need a skilled resource, experienced in managing US Process and can speak in US accentRole: Team Leader (TL)JOB RESPONSIBILITIES: Analyze various reports to enhance productivity and conversions Ensure team meets and exceed Stipulated Timelines and Service level Agreements Achieve KPI and productivity targets of Self & Team Monitor and maintain quality of interaction with customers Prepare and submit periodic Team performance reports.

Call handling to develop first hand sensing of customer pulse and manage irate customers Audit Calls and identify the training requirements of each Team Member Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required Team's individual target/Unit qualitative and quantitative targets are met To ensure that at no point in time the team lacks supervision.

Team Leads are responsible for staff retention Handling team & shop floor escalations calls and providing end to end resolutions Attending call calibrations with quality and training team Preparing monthly TL review to gauge individual and teams performance Client interaction as and when required; incorporate feedback into the system Give timely & real time feedback with a view towards improving Operational and individual efficiency.

Administratively manage a team of Customer Service Executives along with their performanceHiring SPECIFICATION: Education: Graduate Experience: Minimum 3 years of experience in Call Center or direct selling/telemarketing in service industry Experience in coaching and developing skills of people Certifications / Training: Must have undergone training on lines of COPC (HPMT) or similar trainingAttributes: Good communication skills Good interpersonal skills Problem solving skillsTeam Management and Client Management Feedback sharing with Team

Team Lead For Managing Us Operations At Hebbal Bangalore. He Will Be Operating From Client Location, Need A Skilled Resource, Experienced In Managing Us Process And Can Speak In Us Accent Role: Team Leader (tl) Job Responsibilities: Analyze Various

Conneqt Business Solutions Limited is looking for Any Graduate / Post Graduate profile candidates.