Team Manager Job In Barclays In Delhi

Job Title: - Team Manager Location: NoidaAbout Barclays Barclays is a British universal bank We are diversified by business, by different types of customers and clients, and by geography Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the GroupRisk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Working Flexibly We're committed to providing a supportive and inclusive culture and environment for you to work in.

This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life If you would like some flexibility, then please discuss this with the hiring manager and your request will be reviewed subject to business needs.

Hybrid WorkingWe are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in We're flexible on how this works and it may continue to change and evolve Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter However, some colleagues may choose to spend more time in the office over a typical period than their role type requires We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.

e, will have a start and end date Please discuss the detail of the working pattern options for the role with the hiring manager Introduction: To manage a large and diverse team of Process Associates working towards pre-defined targets .

Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadershipWhat will you be doing Ensure daily Schedule Adherence Answer queries raised by the Client & Advisors related to the process .

Take escalated calls and return the calls when a message is taken Manage escalations and Perform Regular Quality checks for the Team Monitor performance for all Advisors on a monthly basis Convey feedback received from Quality to all Advisors Weekly Update on performance levels to the .

Address administrative issues arising out of day-to-day working Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients Ensure each advisor is informed on product updates for the process Measure performance of the team for eg.

performance appraisals, confirmations and ongoing feedback and training Keep track of PIP letters to be issued Keep track of leaves availed by Advisors & update them with HR / leave policy Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviewsWhat we're looking for: Skills/Competencies Familiar with Operating Systems (Windows) .

MS Office Application Suite (Preferably Word, Excel & PowerPoint) Excellent verbal and written communication skills Technical skills (Excel macros, MS share point, SQL, Teradata etc)Education Graduate from a reputed Institute or University in any discipline (BA, BSc, B.

Com, BBM, BHM etc) Experience 3-5 years of relevant experience At least 7-8 years of total experience Excellent track record during past work experience .

Knowledge of related risk and auditsSkills that will help you in the role: Familiarity with procedures, policies, products and services of a financial organisation Knowledge of related risk and audits Ability to work within deadlines/customer demand Where will you be working NoidaBe More at Barclays At Barclays, each day is about being more - as a professional, and as a person 'Be More @ Barclays' represents our core promise to all current and future employees.

It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are Interested and want to know more about Barclays Visit home.

barclays/who-we-are/ for more detailsPurpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term Our values underpin everything we do: Respect, Integrity, Service, Excellence and StewardshipRespect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contributionIntegrity We operate with honesty, transparency and fairness in all we do.

Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we doExcellence We champion innovation, and use our energy, expertise and resources to make a positive differenceStewardship We prize sustainability, and are passionate about leaving things better than we found them Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and DriveEmpower Trust and support each other to deliver.

Make decisions with those closest to the topic Include diverse perspectives Celebrate success and learn from failureChallenge Question whether things can be done better Use insights based on data to inform decisions.

Be curious about how we can adapt and improve Speak up and be open to alternative viewpointsDrive Focus on outcomes Deliver with pace Be passionate and ambitious about what we do.

Take personal responsibility Actively build collaborative relationships to get things done

Barclays is looking for .

Barclays is looking for Any Graduate / Post Graduate profile candidates.