Team Member Credit Collections Job In Amex Group In Gurgaon / Gurugram, India

Job DescriptionYou Lead the Way We've Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success Together, we'll win as a team, striving to uphold ourand powerful backing promise to provide the world's best customer experience every day And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong Join Team Amex and let's lead the way together How will you make an impact in this role

• Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
  
  
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
• Document necessary account information and offer custom solutions that benefit the customer
• Balance customer interests with the interests of American Express

Minimum Qualifications

• Graduate or Post-Graduate from a recognized University can apply.
  
  
• Proven analytical and problem-solving skills with a strong attention to detail
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
• Ability to evaluate card members financial and account data to make sound business decision

Preferred Qualifications

• Prior work experience in collections required
• Analytical mind & attention to detail.
  
  
• Strong interpersonal, communication and listening skills Excellent negotiation skills
• Demonstrated consultative experience, ability to influence, resourceful

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Group is looking for .

Amex Group is looking for Any Graduate / Post Graduate profile candidates.