Technical Account Manager Job In Taskus In India, Indore

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there If that's something you want to be apart of, apply today!Job DescriptionJob DescriptionKey Responsibilities:

• Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization
• Partnering with internal and external stakeholders on business needs and executions
• Act as a conduit between customers and product and service developers, providing customer(s) feedback and insights about the effectiveness of the services provided
• Assist in identifying client needs so they can be informed of updates or upgrades that may be beneficial to their business
• Assure new or growth strategies are communicated to Technology in a timely manner and compliance of program technology contractual commitments throughout the lifecycle of the program.
  
  
• Support customers during sales and discovery phases and provide technical insight while customer(s) are choosing services
• Limited travel to client's business, assisting with technical training, assessing issues that arise and providing technical support
• Supporting clients and business with ad-hoc technical reports about the status of an internal system or product and how effectively they are working

Requirements:

• Has a degree in business management, computer science or equivalent work experience
• At least 3+ years of experience in performing technical account, project or product management
• With at least 2-4 years of call center experience
• Someone who's energetic, client experienced with business process outsourcing (BPO) and cloud-based technologies experience
• Strong communication and interpersonal skills, facilitation and meeting management skills, the ability to work with global stakeholders and delivery team members.
  
  
• Strong knowledge of Microsoft Office applications including Project, Word, Excel, Visio and PowerPoint Some knowledge of Google Suites including Sheet, Slides, Docs
• Experienced with problem management and resolution experience
• Strong client-facing written and verbal experience
• Experience with knowledge management systems (Confluence, Google Docs, etc), end-to-end technology knowledge, such as (Desktop, Network Infrastructure, Applications, Cloud CRM tools, etc).
  
  
• Experience with technical project management and some call center industry is strongly preferred to help transition into supporting Technology, Client Services and other business groups quickly upon hire
• Analytical skills in assessing technical issues and identifying the source of the problem
• Someone with strong English proficiency
• Someone who has strong attention to detail and has a solid analytical base
• Someone who has ethics and integrity
• Someone who's willing to travel up to 25% for business and client-related engagements.
  
  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity Employer

Taskus is looking for .

Taskus is looking for Any Graduate / Post Graduate profile candidates.