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Roles and Responsibilities :
Level 1 Technical Support and Product Queries Handle Calls, Emails & Chat from International customers
Technical Support to resolve issues related to Hardware and Software, Computer fundamentals, Internet and Networking fundamentals
Assist with Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
Flexible to work in Night shifts
Skill Sets Required :
Practical approach on troubleshooting and understanding of the reported issue
Added advantage if Networking, router/ ISP related technical support experience is available
CCNA Certification would be an added advantage
Graduation related to computer science, ECE, IT, EEE, or prior experience in a technical support related to networking or the topics mentioned above is a mandate
Css Corp is looking for Any Graduate profile candidates.
Short Job Information