Job Details
A Technical Solutions Engineer II is responsible for items that go beyond Customer Service support thatrequire more technical skills The position requires expertise in the Java programming language The positionmust also show strong skills and knowledge of the SQL database language and know how to apply thattowards the SYNKROS database The Technical Solutions Engineer must not only be able to work with externalcustomers but must be able to work with internal customers also from Sales, Compliance, ProjectManagement, R&D and SQA The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the customer and other internal teams Your ability to work in complex networking environment will also make you an ideal candidateCustomer Project SupportTroubleshoots and diagnoses escalated customer issues and resolve in efficient and timely manner inthe areas of the SYNKROS application, interfaces, or databaseContacts customers and/or vendors, as necessary, to aid in SYNKROS related issuesReports any discrepancies, changes or recommendations, and/or problems for resolution to seniormanagement.
SYNKROS MaintenanceMaintain contact and communication with R&D to keep visibility on all new functionality from eachdevelopment cycleReports and recommends bug related fixes to R&D and follows the process to track the fix back tocustomer servicePerforms SYNKROS version upgradesSpecial ProjectsWork with all associated groups to maintain and develop new tools to be used within Technical andProfessional Services to aid in quick and efficient resolutionsEDUCATIONBachelor's degree in Computer Science, Computer Engineer, or related fieldWORK EXPERIENCE5+ years professional work experience as a JAVA or other object-oriented software engineer.
SKILLSJava programming knowledge (OO, JVM, reflection, I/O, data structures)Socket programming Thread programmingTCP/IP stack knowledgeAdvance SQL query procedure buildingJDBC, Oracle, or other RDBMS, SQL PlusAdvance knowledge of XML and HTML 5Linux basicsPerformance and monitoring knowledgeDesign pattern experienceAPI designORM experienceSOA knowledgeUnderstanding of automation and deployment