Technical Support Associate Smart Commerce Job In Amazon Music In Bengaluru / Bangalore, India

DESCRIPTIONDo you have a reputation of being highly technical Are your peers in awe of your Customer Service skills and troubleshooting skills Do you have an innate passion for driving Customer Success through critical thinking and creative approaches If yes, then this opportunity will appeal to you!Amazon SmartConnect and Smarthub, SaaS solutions under Smart Commerce, enable sellers to fulfill orders on multiple marketplaces and DTC websites from one panel, exchange data on listings, orders, payments, returns, inventory, reports, and more between their fulfilment system and online channels Fulfilment solution along with API integration enables higher levels of selling automation, which helps sellers grow their business As a technical support specialist, you will engage with Enterprise level customers, providing high quality support and for their concerns You will work with the other members of the business team including Product Managers, SDEs and Sales team You will be the Subject Matter Expert on any support related issues issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems.

We are looking for an experienced technical support specialist in customer support who will support our sellers who need assistance while using our SaaS offerings You will be a member of a world-class product development and support team where the work environment is fast-paced and collaborative If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you Previous experience in a technical support environment is a huge plusKey job responsibilities.

Acting as single point of contact for customer to provide prompt, efficient and high-quality service by engaging directly with Smart Commerce customers via email or through call if needed Working with other teams and dependent stakeholders to ensure a consistent and high-quality level of support Identify contact drivers and potential recurring issues, and create the link between Operations, and the Escalation and Ticketing teams through contact analysis Acting as an advocate for our customers by reporting and acting on observed areas for improvement.

Dive deep into and analyze the root cause of customer pain points and partner with business teams for mutually beneficial resolutions that will impact the broader customer base Working with other teams and dependent stakeholders to ensure a consistent and high-quality level of support Assuming responsibility for developing detailed knowledge about Smart Commerce product and features Driving projects that improve support-related processesA day in the lifeAs a Technical Support Associate in the CS/Technical Support team, you'll work on problems at a deep technical level not normally experienced in a typical consumer environment.

You will support our Smart Hub product and help enterprise customers navigate their issues while using our product In addition to solving issues for customers and partners, you'll be a key player recommending product changes, documenting solutions, and automate trouble shooting This position affords a lot of personal growth opportunityAbout the teamAs a part of Smbhav announcement ( https://smbhavamazon.

in/grow-with-amazon/smart-commerce) this is the Smart-commerce team which will build solutions to digitize the SMBsBASIC QUALIFICATIONS

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

• Experience with Microsoft Office products and applications

Amazon Music is looking for .

Amazon Music is looking for Any Graduate / Post Graduate profile candidates.