Technical Support Engineer Job In Nokia In Mumbai

Provide technical support for Nokia Fixed Access Equipments

• Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
• Diagnose and solve customer’s problems remotely
• If necessary, on site intervention inter/intra city
• If necessary, coordinate with product expert, - Give information on incident and end it
• Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and  on site interventions if required
• Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation.
  
  
• Reproduction of customer problems in lab environment (if needed & if possible)
• Rotation in hotline support 24*7 (on call duty)
• Establish support channel with the global TSC teams, Fixed Access L3 TEC, Services PLM and other Nokia organizations to ensure that the products and services delivered by Nokia are best in class
• Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements
• Provide technical leadership, experience, and information to peers as required
• Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously
• Cross-functional and multi-cultural team work
• Engage in proactive activities to train the customer or to check on the sanity of the network

Education:
University degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT.

Languages:
Fluent in English, both in speaking and writing

 Behavioral:
Strong analytical and problem solving skills •Creative and resourceful, assertive, customer first attitude
Uses language as a tool to troubleshoot, to explain and to negotiate
Can cope with pressure, stress resistant

 Flexibility:
Willing to participate in 24x7 on-duty service on rotational basis,

Willing to handle the 24x7 Mobile duties in out of office hours on weekly roaster basis

 Technical:

• Must have knowledge of the GPON, SIP, H248, IGMP, ADSL2, VDSL2, SHDSL, SNMP, SNTP, DHCP,UNIX ,PPPoE
• Basic knowledge of IP is mandatory
• Basic knowledge of Unix, preferable though not mandatory
• Candidate with less experience but passionate on new technology and willing to learn will be considered as well 

University degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT.

Nokia is looking for B.E. / B.Tech profile candidates.

Candidate Should Be Direct Apply Also

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.　 Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.