Technical Support Engineer Position Job In Dell In Gurgaon

Job Description: At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media No matter how complex the challenge, we rise to it We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products For critical matters, we use our systems to provide remote diagnostic technical support.

If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem

What you’ll achieve

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs

Key Responsibilities:
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs

You will:

• Provide first level Support on Dell supplied products and/or peripherals
• Assign incidents in line with documented guidelines and procedures
• Demonstrate good judgment in analyzing information to make routine decisions
• Handle inbound calls, emails, and web interface to support existing and new customers.
  
  
• Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs
• Be compliant and adhere to process design as per the management decision
• Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process
• Understand the administrative and operational requirements of the job
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:

Essential Requirements:

• First-rate customer focus, phone etiquette and work ethic
• Excellent communications skills
• Graduate Fresher to 4 years of relevant work experience required
• Undergrad with 1 year of relevant work experience required
• Should be willing to work in shifts in a 24 x7 work environment
• Should be residing within Transport Boundaries
• Ability to handle stressful situations
• Goal/Career oriented and self-motivated

Desirable Requirements:

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Qualification

Dell is looking for Any Graduate profile candidates.