Technical Support Executive Job In Wroots Global Private Limited In Bengaluru / Bangalore

Customer ServiceGraduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets No undergraduates Excellent communication skills to attend/resolve client issues on calls/chat/mail Communication scale - CEFR: B1, C1, C2 Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customer's time Good time management, ensuring all contacts with customers add value Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune Service DeskGraduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets No undergraduates.

Excellent communication skills CEFR :: B1, C1, C2 Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control or similar ticketing tool with knowledge of ticket priority, severity Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident Knowledge of Incident Management lifecycle Aware of current role SLA and Metrics handled.

Talents should be based out of BangaloreWork from Office is mandatory, No option of hybrid and WFH 24*7 Shifts is mandatory Service Desk IDAMGraduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets No undergraduates Excellent communication skills CEFR :: B1, C1, C2.

Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity Experience on identity and access management Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident Knowledge of Incident Management lifecycle Aware of current role SLA and Metrics handled Talents should be based out of BangaloreWork from Office is mandatory, No option of hybrid and WFH.

24*7 Shifts is mandatory

Wroots Global Hiring For Multiple Job Positions - Voice Customer Service - Email And Chat Support - Technical Support - Collection - Sales Leading Ecommerce - Captive Unit - Bps, Hiring At Wroots Global.

Wroots Global Private Limited is looking for Any Graduate / Post Graduate profile candidates.