Technical Support Exucative Job In Dell In Gurgaon

Job Description:
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs

Demonstrate good judgment in analyzing information to make routine decisions

Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers

Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services

Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties

LearnDell technologies products & services and should be able to identify how these products and services align to customer needs.

Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products

Essential Requirements

Graduate Fresher to 4 years of relevant work experience required

Undergrad with 1 year of relevant work experience required

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills, thorough telephone functional skills & email etiquettes

Excellent spoken and written English

Ability to handle stressful situations

Goal/Career oriented and self-motivated

Desirable Requirements:

Good Knowledge of PC Hardware/Software for desktop & portable systems

Very Good Solutions Positioning Skills

Any relevant Certification/Qualification

Dell is looking for Any Graduate profile candidates.