Technical Support Specialist Job In Autodesk In Bangalore

Job Profile: Technical Support Specialist

Work Location: Asia Pacific-India-Karnataka-Bangalore

Position Overview: We are hiring a Technical Support Specialist AEC, AutoCAD to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Autodesk AutoCAD software’s such as AutoCAD or AutoCAD vertical products such as AutoCAD MEP, AutoCAD Mechanical/Electrical Then we would like to hear from you You will be responsible for resolving customer issues reported to Autodesk via various modalities in specific chat support and other channels as needed

Responsibilities                   

• Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels Primarily focusing on chat support
• You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
• Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
• Research, verify, and document product issues, solution in short and concise manner as needed
• Escalation of critical issues to Tier 2 teams for resolution
• May have to document support interactions in a company-wide case management system
• Actively manage personal backlog of support requests
• Manage customer expectations by providing timely updates on progress

Minimum Qualifications

• Bachelor’s degree in Civil engineering / Architecture / Mechanical or equivalent degree
• Preferably at least 1 – 3 years of industry working experience
• Good typing speed and accuracy is required
• Knowledge of AutoCAD or AutoCAD vertical products like MEP, Mechanical, Electrical, Plant 3D etc
• Familiarity to Revit or Civil 3D or Navisworks would be an added advantage
• Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
• Exceptional team player skills
• Excellent written and verbal English skills
• Proven ability to be flexible, agile and learn quickly in a fast environment

The Ideal Candidate

• Think: Smart I prioritize and apply targeted effort to the work that matters most
• Think: Innovative I am relentlessly curious and creative
• Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly
• Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living
• Feel: Impactful I am passionate about making a positive impact, I am committed to our customers’ success
• Feel: Humble I share credit and shoulder responsibility
• Do: Courageous I offer and respond to constructive feedback
• Do: Accountable I do what I say and say what I do
• Do: Pragmatic I approach all work as important work, even if it’s not fun and exciting
• The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
• The Way we Work: Empower Decision makers We may disagree with a decision but we fully commit
• The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help
• The Way we Work: Integrity We hold each other accountable to the highest ethical standards

BE/B.Tech/ME/MTech

Autodesk is looking for B.E. / B.Tech , M.E. / M.Tech profile candidates.

Candidate Should Be Direct Apply Also

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction manufacturing and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone – from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our goal is to expand opportunities for anyone to imagine, design, and make a better world.