Trainee Product Support Job In Replicon In Bangalore

• Requirements:
  • Bachelor’s degree in Science/Engineering
  • Knowledge of programming languages will be a plus
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
  • Excellent interpersonal skills
  • Inclination towards technology
  • Intermediate with MS Office

Key responsibilities:  Will include providing pleasant and professional customer service and technical support to current and potential customers of Replicon’s Product Suite and related environment via Telephone, Email and Chat
Applying technology in multiple ways to configure the product and helping the customer’s resolve all queries related to Replicon products Solid understanding of product’s advantages and limits and suggesting ways of improving the product via internal escalations

Responsibilities:

• Ensure customer issues and queries are handled professionally and efficiently within the agreed SLA Works well with customers to maintain high level of customer satisfaction and develop strong relationships by being a consultant and providing right resolutions Learn and stay current with product knowledge of Replicon’s software and its range of product solutions.
  
  Help our customers maximize their business benefits from Replicon’s solutions

Selection Process:

• Online Test
• Technical Interview
• HR Interview

Important Guidelines:

• The online test is LIVE
• Shortlisted candidates from the test should be available for the further online interview process
• Candidates should be available for immediate joining

Replicon is looking for BCA / BCM , B.Sc profile candidates.