Job Details
Job Purpose: (Purpose & Unique Contribution by this JOB)
Impart theory & practical training as per the content, the target program and the participants
Ensure the pace of the training is maintained
Quickly help a candidate if faced with any hurdles or has any question with low impact on the pace of the entire training session
Ensure that the candidates are not lagging behind in completing their job / activity
Assist in evaluating the candidates on pre & post training.
Assist in development of new modules / programs, initiatives and admin work for the Learning Centre
Assist in service publication material development activity
Scope / Impact: (Areas where the job will have direct impact)
CUSTOMER PERSPECTIVE/ INTERFACE (Concerned with the overall satisfaction of customer & their satisfaction measures)
Ensure learning as per the content and the target audience (New joiners, Sales & Service, Dealer workshop staff of all levels, Plant and R & D personnel
OPERATIONS PERSPECTIVE (Concerned with operational systems of the organisation)
Comply with the SOPs and policies of company as applicable
Broad Role & Responsibility: (State the role this job plays in the organisation)
Impact product training as per the target program and audience – will ensure skill and knowledge escalation in the target audience resulting better productivity, quality, cost and customer satisfaction
Responsibility / Accountability
KRAs / KPIs (Qualitative and Quantitative Measures)
Competency: (Professional Knowledge and skill required to perform this job)
Functional Knowledge & Skills:
Deep technical knowledge on the HMCL products, Hands-on fluency, Effective & Fluent communication / delivery.
Regional language knowledge – Tamil, Telgu, Kannad, Malayalam
Behavioural Knowledge & Skills:
Good Communication Skills, openness to learning
Education: (Minimum requirement of job-Qualification)
Essential - B TECH/ BE
Experience: (Minimum professes exp Required to perform the job)
3-6 years minimum in Industry preferably having Field Service / Training exposure