Transaction Quality Analyst Job In Finnovation Tech Solutions Private Limited In Bengaluru / Bangalore

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Job Details
Responsibilities:
  • Monitoring calls and all types of business transactions with end users
  • Adhering to the periodic quality monitoring targets set for each sampling type assigned
  • Timely, accurate and effective feedback and mentoring to agents based on the transactions monitored Ensuring the agents are aligned to the Voice of the Customer and understand the monitoring standards clearly
  • Create agent development plans, RCAs, Corrective plans and provide actionable insights and recommendations to business based on observations from escalations, VOC and Quality Monitoring data
  • Identify, Analyse, Suggest, Develop, Implement and Evaluate solutions to boost customer experience and reduce customer effort or pain
  • Prepare accurate and Timely MIS/reports based on agreed periodicity
  • Ensuring continuous and consistent calibration of self for any changes in the process or quality SOPs
  • Partnering with the training team to facilitate new hire orientation sessions on quality
Eligible profiles:Must be a graduateKnow to speak English & any one reginal language(Telugu/Tamil/Kannada/Malayalam), Hindi as plusGood at MS Excel, Word, Powerpoint
Candidate Profile
At Least One Year Of Experience As A Qa In The Service/bpo Industry, With A Solid Track Record In A Customer Service Role And Basic Knowledge About Transaction Quality.

Finnovation Tech Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Transaction Quality Analyst
Job Location : Bengaluru / Bangalore
Education : Any Graduate / Post Graduate
Category : Call Center
Experience : 3 ( years )
Post Date : 19 January, 2023
Last Date : 19 July, 2023
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