Job Details
Description As a Transmission Consultant for UKG you will be an integral member of a dynamic team responsible for implementing secure file transmission processes as part of larger integrations In this role, you will be responsible for supporting our comprehensive UKG products, setting up secure file transmissions, troubleshooting related issues and providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas related to file and data transmissions The qualified candidate has knowledge of file transmissions for HRMS EDI files, strong written and verbal communication skills, and the ability to organize and multi-task in a fast-paced environment Duties and Responsibilities Provide outstanding quality support to internal customers and external partners/third-party vendors with a high degree of satisfaction and technical expertise, with thorough and timely responses.
Monitor a transmission setup queue and self-assign integration projects Work with external/internal partners to configure file transmission projects as needed Utilize internal tools and documentation to promote efficiency and standardization.
Ability to manage multiple concurrent projects in a fast-paced environment Maintain established level of productivity and meet assigned productivity requirements .
Set and manage proper expectations with internal customers and external partners Qualifications Required Qualifications Bachelor's Degree in Information Systems or Computer Science Excellent organizational, analysis & troubleshooting skills.
Strong verbal and written communication skills Work independently with minimal supervision on project-based work Customer-focused & business oriented .
Availability to work at least half US business hours Deep understanding of SFTP and file transfer technologies including file encryption 2-3 years of experience with file transmissions Preferred Qualifications .
1-2 years of experience with SQL or Python 1-2 years of experience with Globalscape, Informatica or other managed file transfer platforms 2-3 years of experience with SalesForce 2-3 years of experience with UKGPro systems.
Prior experience in a customer support or file transmission technical role This role requires to work in the Night Shift, which is mandatory as per business requirement Company Overview Here at UKG, our purpose is people.
Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests.
What are you waiting for Learn more at #WeAreUKG