Upselling Manager Job In Eadcosmos Media And Communication Private Limited In Mumbai

JobTitle:Upselling and Loyalty Manager(Ops Manager) Reporting To:GM/AVP Position Description Upselling and Loyalty Manager, will be responsible for creating Upselling and Loyalty strategies, lead convention, upgrading and upselling of existing customers and creating completing Customer stickiness activities with a clear focus of driving sales productivity, efficiency, quality, and growing/management of Upselling and loyalty teams The role will be responsible for managing the strategic and operations of the Loyalty and Upselling team through each lead, including hiring and developing upselling, designing sales campaigns, sales techniques, and loyalty programs and formulating strategies to maximize conversion rate Roles & Responsibilities: Lead the Upselling team, inspiring, equipping, and supporting them to achieve the company's lead convention, upgrade and upsell targets Implementation and delivery of upsell program and other customer-related technology in-store, working closely with Ops lead in order to meet the required Customer retention and PAR KPIs Conduct effective resource planning to maximize the productivity of resources i.

e both people and technology Structure Upselling campaigns by organizing leads, products, and staffing to maximize conversion rates, revenue and margin Design and continually improve sales pitches, closing techniques, and objection-handling Own the Upselling budget, staffing and processes to maximize performance in a cost-effective way.

Ensure proper policies, process and quality controls are in place and adhered too Ensure the team maintains high quality standards, providing complete and accurate information, following correct processes, and adhering to consumer protection principles in every sale Responsible for workforce management ie collaborate with the HR department in hiring top quality talent and ensuring that the teams are motivated and engaged.

Development of team through coaching, mentoring, and launching learning and development initiatives Uphold data governance standards and ensure data is captured consistently and appropriately across different touch points and channels Responsible for designing, tracking and reporting of call-centre analytical based statistics (ie sales rates, costs, and customer service metrics) daily, weekly and monthly.

Collaborate with different cross functional teams in order to achieve business objectives Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates per process requirements Conduct constant 1:1 meetings with associates to provide feedback and motivation KPI Cost Optimization Achieve Lead Convention Targets Achieve Upgrading & Upselling Targets Improve PAR movement Desired Skills and Experience Any graduates or higher is preferred Direct relevant experience of 1 to 3 years in a similar role is preferred.

Passion for serving customers and a drive to go above and beyond their service expectations Strong communication and interpersonal skills, able to communicate effectively Excellent team player, thoughtful Self-Managed, well disciplined, confident, organized, motivated and time conscious Ability to multi-task and set priorities for self and others.

Experience in dealing with fast paced dynamic organization a plus Hands-on experience managing an initiative from start to finish Must have high level of ownership and accountability Excellent computer, analytical, and strong problem solving and decision-making skills Strong mind set for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.

Passion for social enterprise, development of people and environmental benefits Other Details

Jobtitle:upselling And Loyalty Manager(ops Manager) Reporting To:gm/avp Position Description Upselling And Loyalty Manager, Will Be Responsible For Creating Upselling And Loyalty Strategies, Lead Convention, Upgrading And Upselling Of Existing Cus

Eadcosmos Media And Communication Private Limited is looking for Other profile candidates.