Us Offshore Account Manager Job In Aspire Systems India Private Limited In Chennai

Offshore Account Manager The AM maintains and expands relationships and increases the wallet share of Aspire within the identified customers Assigned to some key customer accounts, he/she is responsible for growing these accounts and achieving the set targets They represent the entire range of company offerings and services to the customers while leading the customer account planning cycle and ensuring customer needs and expectations are met Job location: Chennai (Tamil Nadu) Experience 4+yrsPlease mail to [HIDDEN TEXT]Expectations: Should have experience in both sales (hunting) and Account Management (Farming) Should have a track record of managing accounts for more than 2-3 years with the growth record Excellent oral and written communication skills Should be willing to have short trips to the US for 2 3 times a year Exposure to project/ program management would be desirable Should have a very good understanding of Technology services Should have managed multiple customers/clients Responsibilities: Establish productive, professional relationships with key personnel in assigned accounts Builds a strong understanding of the assigned accounts business and identifies potential opportunities.

Build the pipeline for the existing and new services Primary contact to the assigned account and ensures relationship is built at all levels Coordinates the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations Proactively assesses, clarifies, and validates customer needs on an ongoing basis Responsible for Customer Satisfaction and work with the counterpart on the delivery side Own the account and perform the Account Analytics to be able to create growth Make sure the CRM is up to date.

Ensure Account level metrics exist and run a monthly / quarterly steering committee meeting with the stakeholders on both sides Own the contract process with all the accounts Ensure the client has the complete visibility of all the Aspire services with periodic updates Meets assigned targets for profitability and strategic objectives in assigned accounts Ensure compliance to the Account Management process as defined by the company Accountabilities and Performance measures: Achieves assigned targets in the designated accounts Meets assigned expectations for profitability Ensure the collections are done on time (DSO is a metrics) Achieves strategic customer objectives defined by company management Completes strategic customer account plans that meet company standards.

Work timing would be aligned to the respective geography (3PM 12AM IST) Key communication points: oWithin Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams oCustomer Side: CXO, VPs, Product Managers Maintains high customer satisfaction ratings (CSAT) that meet company expectation

Aspire Systems India Private Limited is looking for .

Aspire Systems India Private Limited is looking for Any Graduate / Post Graduate profile candidates.