Voice Process Representative Job In Fps Innovation Labs Private Limited In Pune

• Professionally handle incoming customers' inquiries (via phone, chat & email)
• Performs 50% voice and 50% non voice tasks
• Thoroughly and efficiently gather required customer information
• Research remittance information and updated status of the transaction
• Review documents shared by customers to match with Internal information
• Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
  
  
• Meet and exceed company and individual performance metrics
• Be a reliable and agile resource for customer service

• Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction
• Excellent multi tasking ability and research skills
• Good customer service orientation.
  
  
• Ability to set expectations, deliver and mediate information in a positive way
• Good attention to details and meticulous attitude
• Good time management skills
• Critical thinking and decision-processing skills
• Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
  
  
• Must be willing to work onsite (Kharadi Knowledge Park, MIDC Pune India)
• Must be willing to work in a shifting schedule including weekends and holidays

• Preferably with 1 year customer experience in a financial technology account
• Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus
• Multi channel and omni channel experience is also an advantage (voice and non voice experience)
• College Graduate or completed 3 year Bachelor's College Degree
• Legal age of employment; at least 18 years old.
  
  

Fps Innovation Labs Private Limited is looking for Bachelor Of Architecture (b.arch), Bachelor In Hotel Management (b.h.m), Bachelor Of Technology (b.tech/b.e), Bachelor Of Social Work (b.s.w), Bachelor Of Computer Application (b.c.a), Bachelors Of Law (b.l/l.l.b), Bachelor Of Arts (b.a), Bachelor Of Dental Surgery (b.d.s), Bachelor Of Science (b.sc), Bachelor Of Business Administration (b.b.a), Bachelor Of Homeopathic Medicine And Surgery (bhms), Bachelor Of Education (b.ed), Diploma, Bachelor Of Commerce (b.com), Bachelor Of Pharmacy (b.pharm) profile candidates.