Job Description About BNP Paribas Group: Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860 Currently with over 15,000 employees and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.
About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services About Business line/Function : IT Security department is responsible for delivering various security services to different entities of BNPP in different regions These services are divided into local & offshoring models.
Services include Information Risk Management, Application security, Identity & Access Management, Third Party Security Management, Data Security, Data Privacy & Protection, business continuity & operational resilience, etc These services are delivered through diversified technical teams in line with defined SLAs Job Title: VP - IT Security (offshoring) Date: 06/12/2022 Department: IT Security Location: Mumbai Business Line / Function: India IT Security Reports to: (Direct) India CISO & Head Data Privacy, BCM & Operational Resilience India Services Grade: (if applicable) (Functional) Number of Direct Reports: 7 Directorship / Registration: NA Position PurposeThis role will report in to Head of Department and assist HoD to drive IT Security services delivery for offshoring delivery model The role will primarily lead all the IT Security teams delivering various security services The role will also assist HoD in managing all the IT Security programs in offshoring model & driving program governance through various activities & governance forums.
Additionally, this role will also assist HoD to manage & drive other areas like Employee head count lifecycle management, budget & MIS, and SLA management for IT Security department ResponsibilitiesPrimary responsibilities - IT Security Program Management
- IT Security services management
- Lead diversified team of technical leads for various offshoring services
- Act as technical & functional escalation point for offshoring services
- Monitoring of services in line with SLAs
- New program engagements
- Understand requirements of new engagement & prepare JDs
- Drive SLA discussions & conclusion
- Drive resource hiring & deployment process
- Handle end to end on-boarding & institutionalizing new services
- Internal governance
- Conduct monthly governance meetings with technical leads of offshoring delivery teams
- Drive Program performance discussion & issue resolution
- Share stakeholder feedback with respective team leads and prepare & implement action plan to correct & prevent service level issues / deficiencies
- Stakeholder management
- Conduct monthly meetings with onshore managers for each service line
- Drive performance discussion to identify any potential issue & derive resolution with respect to service delivery
- Ensure stakeholder feedback is acted upon resulting into visible service improvement
- Vendor management
- Conduct regular vendor review meetings for program performance discussion
- Ensure preparation & implementation of action plan by the vendor for resolution of issues identified during internal governance
- Identify new opportunities / requirements for new or existing services
- Identify cross-team operational requirements & subsequent process deployment
- Reporting & Dashboards
Ensure reporting & dashboards to stakeholders & internal management
- Reporting on compliance with services established in SLAs
- Reporting on service scope / coverage
- Dashboards to include:
- KPIs reporting as per SLA requirement
- Brief analysis of KPIs
- Month on month / quarter on quarter comparison with trend
Additional responsibilities
- SLA Management
- Tracking of all IT Security for renewal process / conversions
- Implementation of SLA/s for new engagements / extension of services
- Compliance with SLA (agreed upon KPIs)
- Alteration of service (removal / addition / modification) as needed
- Staff life cycle management
- Regular head count tracking & reporting to local & regional management
- Approvals for replacements & new head count hires
- Weekly & monthly local & regional governance meetings on head count
- End-to-end replacement / new hiring process governance & reporting
- Budget & MIS
- Responsible for driving head count & cost budget exercise for IT Security team
- Assist HoD to prepare & finalize budget as per organizational budget cycle & process
- Updating various local & regional forums on budget during budget exercise
- Monthly tracking & reporting of actuals vs budget to local & regional management forums
- Ensure completion of budget exercise activities as per timelines
- Monthly variance tracking and rectification
- Cost budget : monthly expense tracking against forecast / budget
Technical & Behavioral Competencies
- Strong Experience in the IT Security & Information security preferably in BFSI Sector
- Extended knowledge of IT Security concepts & technologies
- Must be able to handle customers in a confident, positive and responsive manner
- Must be organized and meticulous.
- Good communication, technical writing/diagramming skills
- Must be motivated, and able to work independently as well as part of a team
- Must demonstrate ethical responsibility, maturity, and discretion
- Strong knowledge recognized standards/regulations including NIST, ISO 27001:2013, GDPR, NY DFS, SOC 1/2
- Demonstrate excellent relationship management, leadership and conflict management capabilities in order to guide the team
- Proficiency in Microsoft Word, PowerPoint & Excel
- Very strong work ethics
- Experience with a multicultural environment
- Strong problem-solving and analytical skills
Skills ReferentialBehavioural Skills: Decision Making Personal Impact / Ability to influence Attention to detail / rigor Creativity & Innovation / Problem solving Transversal Skills:Ability to manage a project Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalentExperience LevelAt least 15 years Other/Specific Qualifications (if required)
- Good to have industry recognized Information Security Certifications (CISM, CISA, CISSP)
Education Level: Bachelor Degree or equivalentExperience LevelAt least 15 years Other/Specific Qualifications (if required)
- Good to have industry recognized Information Security Certifications (CISM, CISA, CISSP)