Job Details
Role : VSOD/Office Dev Location : Bangalore Years of experience : 3-5 yrsContract positions for 18 monthsJOB DESCRIPTION :The Support Engineer VSOD acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Corporate Customers, including issues escalated to the highest levels of Management The candidate will provide technical support including product technical training to peers A VSOD Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (Visual Studio and Office) Responsibilities: Troubleshooting complex technical issues, identifying and fixing the reported issues Write samples or 'how to' prototypes to explain a particular technique/technology or Product.
Identify and escalate reported bugs in Microsoft products Provide appropriate alternate implementations/techniques/workarounds to help developers workaround a confirmed bug in Microsoft's products Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue Required Hard: Strong in these technologies: VBNET or C#, Windows or Web Applications development, XML, ADONET, Web Services.
Should have exposure to scripting languages, VBScript, JavaScript Strong in OOPs concepts Knowledge of core OS concepts (processes, threads, scheduling, memory management, etc) 1+ years of experience in developing windows applications / components Required Soft: Willingness to learn new technologies/skills Willingness to take on challenges Strong customer focus Excellent verbal and written communications skills Ability to multitask Hard working Nice to have/desired: MAPI / CDO / CDOSYS knowledge Prior technical support experience MCAD, MCSD, MCPD certifications VB, ASP knowledge Open XML technology C++, COM, ATL, MFC coding experience.
Enterprise/Corporate working experience Experience with software development and/or test Knowledge of Programming against Microsoft Office Products (Word, Outlook, Excel, PowerPoint etc) is an added advantage Knowledge of web concepts Critical Exposure areas; Great troubleshooting skills Good imagination to come up with multiple approaches to the problem and use them quickly Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue